Italian Language Customer Support Specialist
2 semanas atrás
Are you passionate about delivering exceptional customer experiences? Do you have a knack for communication and problem-solving? We're looking for a skilled Italian Language Customer Support Specialist to join our team in Lisbon, Portugal.
About Us:
Our company is a leading provider of customer support services to global brands across various industries. We're known for our dynamic and inclusive culture, and we're committed to providing top-notch support to our clients.
Key Responsibilities:
Provide timely and effective customer support to Italian-speaking clients through multiple channels (phone, email, chat).
Diagnose, troubleshoot, and resolve customer issues with empathy and efficiency.
Maintain a deep understanding of our products and services to offer precise and helpful information.
Accurately log and track customer interactions and resolutions in our CRM system.
Actively contribute to the enhancement of our support processes by providing customer feedback and insights.
Requirements:
Native-level proficiency in Italian (written and spoken). Proficiency in English is required for internal communication.
Previous experience in customer service or a similar role is preferred but not mandatory.
Basic computer skills and familiarity with customer service software or CRM systems.
Strong interpersonal skills, with the ability to communicate clearly and effectively. Patience, empathy, and a positive attitude are crucial.
Ability to think on your feet and offer solutions in a fast-paced environment.
Flexibility to work in shifts, including weekends and holidays if necessary.
What We Offer:
Competitive Salary: Attractive compensation package with performance bonuses.
Professional Growth: Opportunities for career advancement within the company.
Training and Development: Comprehensive training programs to enhance your skills and product knowledge.
Work Environment: Modern, well-equipped office space in the heart of Lisbon.
Cultural Experience: Chance to live and work in one of Europe's most vibrant cities, known for its rich culture, history, and beautiful coastline.
Relocation Support: Assistance with relocation, including help with finding accommodation.
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