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Customer Support Expert
2 meses atrás
Job Summary:
We are seeking a highly skilled and dedicated Customer Support Expert to join our team in Lisbon. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients.
About the Role:
Your primary objective as a Customer Support Expert will be to deliver top-notch support to our customers by resolving their inquiries and issues in a timely and professional manner.
Responsibilities:
- Answer inbound calls and customer inquiries in a friendly and helpful tone
- Provide personalized support and guidance to customers to resolve their concerns
- Maintain accurate records of customer interactions and feedback on our database
- Troubleshoot customer issues using open-ended questions and technical documentation
- Offer solutions and recommendations to common problems or frequently asked questions
Requirements:
- Fluency in Finnish (C2 Level or Native)
- Good knowledge of English (B1 level)
- Typing speed: 20 words per minute
- Availability to work in rotating shifts
- Excellent computer skills
- Previous experience or contact with clients
- Strong communication and listening skills
- Good time management skills
- Team spirit and flexibility
What We Offer:
- Competitive salary (approximately €25,000 - €35,000 per annum)
- Meal vouchers
- Fixed-term, renewable employment contract
- Private health insurance after 6 months of contract signature
- Airport pick-up and administrative assistance with your registration in Portugal
- Reimbursement of your flight expenses
- Accommodation in one of our company's shared apartments
- Free Portuguese lessons and sports activities
Company Overview:
Our client is a global leader in the BPO industry, recognized as an excellent company to work for and one of the best customer services provider companies in Portugal.
