Customer Support Expert
Há 6 dias
Company Overview
">At Phiture, we're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our team is united as one globally, committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
">Job Description
">We're seeking an experienced CUSTOMER SUPPORT EXPERT - NORWEGIAN SPEAKER to join our team in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for ensuring that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
">Responsibilities:
">- Respond to inbound customer requests, documenting relevant case information.
- Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned).
- Respond appropriately or escalate customers to higher tiers of support as defined and documented.
- Collaborate with other technicians to resolve or properly close help tickets.
About You
">We're looking for someone who has a high level of Norwegian (written and oral) and fluent in English (B2). If you possess excellent writing and verbal communication skills to simplify technical language for non-technical users, demonstrate patience when communicating and solving issues, keep up with the latest IT and tech-related trends, and are proactive, self-motivated, and a great team player, then this could be the perfect role for you
">Benefits
">As a Customer Support Expert at Phiture, you can expect:
">- A competitive salary of €28,000 per year.
- Full-time contracts with indefinite duration.
- Central location in Lisbon, Portugal.
- Bring-a-friend (referral) bonus opportunities.
- Full paid training on the company and the project you'll be working on.
- Career development programs, specialized courses, and language classes.
Why Choose Us?
">We offer a dynamic work environment where you can grow professionally and personally. With Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within. We provide a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
">Contact Information
">Please submit your application through our official website.
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