Web Services Expert
Há 7 dias
We are seeking a highly skilled Web Services Expert to join our team as a Customer Support Specialist in Lisbon, Portugal. As a key member of our customer support team, you will provide exceptional support to customers via phone, email, and chat, ensuring a positive experience at all times.
About the RoleIn this role, you will be responsible for providing high-quality customer support in French, assisting with inquiries regarding web services, including technical support, troubleshooting, and service-related issues. You will work closely with our technical teams to resolve complex issues and ensure that customer issues are resolved in a timely and efficient manner.
Key Responsibilities:- Provide high-quality customer support in French, assisting with inquiries regarding web services, including technical support, troubleshooting, and service-related issues.
- Assist customers via multiple channels (phone, email, chat), ensuring that all communication is clear, friendly, and professional.
- Ensure that customer issues are resolved in a timely and efficient manner, prioritizing customer satisfaction.
- Offer solutions for customers experiencing technical difficulties, working with the appropriate teams to resolve more complex issues.
To be successful in this role, you will need:
- Fluency in French (native or near-native level).
- B2 level of English (both written and spoken).
- Previous experience in customer service or web services is an advantage but not a must.
- Strong communication and problem-solving skills.
- Able to work in a fast-paced, high-pressure environment.
- Tech-savvy, with a passion for helping people navigate digital platforms.
- Positive, proactive, and customer-oriented attitude.
We offer a competitive salary of €45,000 per year, relocation package, health and life insurance, career growth opportunities, dynamic work environment, training and development programs, and flexible schedules.
Lisbon is one of Europe's most exciting and dynamic cities, known for its incredible weather, rich cultural history, and vibrant tech and start-up scene. As a Web Services Expert, you will be part of a growing international community in Lisbon, enjoying a fantastic quality of life, affordable living costs, and an exciting social atmosphere.
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