Customer Support Specialist for Premium Streaming Service

Há 3 dias


Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

We are working with a leading multinational technology business to recruit a German-speaking Customer Support Specialist for their office in Lisbon. This role offers an excellent opportunity to work with customers who own a premium membership of a popular streaming platform.

Job Summary

This is a full-time position that requires effective communication with customers using various channels, ensuring customer satisfaction and providing professional support. The successful candidate will handle customer complaints, identify issues, troubleshoot, and provide solutions within set time limits. Collaboration with other specialists to resolve help tickets and document actions taken is also essential.

Key Responsibilities

  • Communicate with customers via telephone, email, and chat to ensure high-quality service
  • Provide professional support to meet customer needs and expectations
  • Handle customer complaints and concerns professionally and promptly
  • Collaborate with colleagues to resolve complex issues and close help tickets
  • Document all actions taken and categorize cases for future reference

Requirements

To be successful in this role, you must possess the following skills and qualifications:

  • Native/fluent in German, both spoken and written
  • Fluent in English (at least B2 level)
  • Excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Resourceful and stress-resilient personality to adapt to changing situations
  • Ability to work independently and as part of a team

What We Offer

This role comes with an excellent remuneration package based on experience, skills, and performance. You will have the opportunity to work with a dynamic and creative team, enjoy a positive and friendly atmosphere, and receive guidance and tools to reach your full potential. Additionally, you will benefit from meal allowance, transportation allowance, private health insurance, yearly performance bonus, relocation assistance, and more.



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