Customer Support Agent for Premium Streaming Platform
1 semana atrás
We are seeking a highly skilled Customer Support Agent to join our team in Lisbon, Portugal. As a representative of our client, a leading multinational technology business, you will be responsible for providing exceptional customer service to premium streaming platform subscribers.
Job DescriptionThe successful candidate will:
- Communicate effectively with customers through various channels (telephone, email, and chat)
- Ensure customer satisfaction by providing professional support and resolving issues efficiently
- Handle customer complaints and provide solutions within established time limits
- Collaborate with specialists to solve or properly close help tickets
In addition to these responsibilities, you will also be required to:
- Document each action taken and categorize cases and possible bugs
- Maintain and update job-related administrative forms
To be considered for this position, you must possess:
- Native fluency in Dutch, both oral and written
- Fluency in English (at least B2 level)
- Excellent writing and verbal communication skills to simplify technical language for non-technical users
- A resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in a timely manner
- Ability to work independently while being a team player
This role offers a range of benefits, including:
- An excellent remuneration package based on experience, skills, and performance
- Meal allowance
- Transportation allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
We offer an estimated annual salary of €35,000 - €45,000 depending on your qualifications and experience.
About UsBUSCOJOBS PORTUGAL is a dynamic and creative company that values its employees and provides guidance and tools to reach their full potential.
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