Customer Support Specialist for Premium Membership

4 semanas atrás


Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

Company Overview:

David Kennedy Recruitment is a leading recruitment agency working with multinational technology businesses to find the best talent.

Job Title: Customer Support Specialist

Location: Lisbon, Portugal

Employment Type: Full-time

Estimated Salary: €30,000 - €40,000 per annum, depending on experience and qualifications.

Job Description:

The successful candidate will provide exceptional customer support to premium members of a streaming platform. This role involves communicating with customers via various channels, ensuring their satisfaction, and providing professional support.

Responsibilities:

  • Communicate with customers using telephone, email, and chat
  • Provide solutions to customer complaints and identify when issues should be escalated to senior representatives
  • Collaborate with specialists to solve or close help tickets
  • Document actions taken and categorize cases for the engineering team

Requirements:

To succeed in this role, you must be:

  • Native/fluent in German (oral and written) and fluent in English (at least B2 level)
  • Excellent writer and verbal communicator, able to simplify technical language for non-technical users
  • Resourceful, stress-resilient, and adaptable in fast-paced situations
  • Ability to meet tight deadlines with minimal supervision and work independently as part of a team

Benefits:

  • Excellent remuneration package based on experience and performance
  • Meal allowance and transportation costs covered
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance finding accommodation

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