Dutch Speaking Customer Support Specialist
3 semanas atrás
Location: Lisbon, Portugal
About the Company: David Kennedy Recruitment is a leading multinational technology business that provides exceptional recruitment services on a global scale.
About the Role: We are seeking a Dutch-speaking Customer Support Agent to join our team in Lisbon. The successful candidate will support customers who own a premium membership of a streaming platform.
Main Responsibilities:
• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Identify the issue the client is facing, troubleshoot and provide the solution
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
Requirements:
• Native/fluent in Dutch, both oral and written
• Fluent in English (at least B2 level)
• Excellent writing and verbal communication skills to simplify technical language for non-technical users
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time
What We Offer:
• Excellent remuneration package based on experience, skills and performance
• Guidance and tools to reach your full potential
• Meal allowance
• Shifts on weekly rotation with colleagues covering line opening hours from Mon-Sat between 7AM and 7PM
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
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