Dutch Speaking Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

We are seeking a Dutch-speaking Support Specialist to join our team at Wibit Consulting & Services in Lisbon, Portugal. This role offers an excellent remuneration package based on experience, skills and performance, as well as various benefits such as meal allowance, transportation allowance, private health insurance, yearly performance bonus, relocation allowance and assistance in finding accommodation.

The successful candidate will be responsible for providing professional customer support to customers who own a premium membership of a streaming platform, using various channels (telephone, email and chat). They will need to ensure customer satisfaction, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up accordingly.

Responsibilities include identifying the issue the client is facing, troubleshooting and providing the solution, collaborating with other specialists to solve or properly close help tickets, documenting each action taken and categorizing cases and possible bugs, so that our engineering team can address them. Additionally, they will maintain and update all job-related administrative forms.

To be considered for this position, candidates must be native/fluent in Dutch, both oral and written, and fluent in English (at least B2 level). They should possess excellent writing and verbal communication skills to simplify technical language for non-technical users. Resourceful and stress-resilient personality that can adapt and remain calm in all situations is required. Ability to meet tight deadlines with minimum supervision and in a timely manner is essential.

Estimated salary for this position is approximately €35,000 - €45,000 per annum, depending on experience. The position involves shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 08 PM. If you are a motivated and detail-oriented individual looking for a new challenge, please submit your application.



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