Dutch Speaking Customer Support Specialist with a Focus on Social Media

Há 5 dias


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

At Wibit Consulting & Services, we are seeking an experienced and highly skilled Dutch-speaking Customer Support Specialist to join our dynamic team in Lisbon. The ideal candidate will have excellent communication skills, a passion for social media management, and the ability to provide top-notch customer support.

Overview of the Role

This position is a fantastic opportunity for someone looking to advance their career in customer support and social media management. As a Dutch-speaking Customer Support Specialist, you will be responsible for managing a range of customer inquiries via various channels, including telephone, email, and chat. You will also play a key role in identifying and resolving customer complaints in a timely and professional manner.

About the Job Description

  • The successful candidate will have experience in customer support or public relations/community management/social media management for a client.
  • Excellent written and verbal communication and mediation skills are essential for this role.
  • The ability to work independently while being a team player is also crucial.

Required Skills and Qualifications

  • Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level).
  • Experience in customer support or public relations/community management/social media management for a client.
  • Excellent written and verbal communication and mediation skills.
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations.
  • Ability to meet tight deadlines with minimum supervision and in timely manner.
  • Ability to work independently, while being team player at the same time.

About the Offer

  • Competitive remuneration package based on experience, skills, and performance, estimated to be around €35,000 - €45,000 per annum, depending on qualifications and experience.
  • 5-day week shifts covering line operating hours from Monday to Sunday 9 AM - 6 PM.
  • Life Insurance.
  • Family Plan (Spouse/legal partner and children).
  • 2-month training agreement + 1-year full-time contracts with 30 days probation.
  • Part of a dynamic and creative team with positive and friendly atmosphere.
  • Guidance and tools to reach your full potential.
  • Meal allowance.
  • Private health insurance.
  • Yearly performance bonus.
  • Relocation allowance and assistance in finding accommodation.
  • And many others.

About Us

We are a leading multinational technology BPO business, partnering with clients across the globe to deliver exceptional customer experiences. Our mission is to provide world-class services, foster innovation, and empower our employees to excel.



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