Dutch Speaking Customer Support Specialist with a Focus on Social Media
Há 5 dias
At Wibit Consulting & Services, we are seeking an experienced and highly skilled Dutch-speaking Customer Support Specialist to join our dynamic team in Lisbon. The ideal candidate will have excellent communication skills, a passion for social media management, and the ability to provide top-notch customer support.
Overview of the Role
This position is a fantastic opportunity for someone looking to advance their career in customer support and social media management. As a Dutch-speaking Customer Support Specialist, you will be responsible for managing a range of customer inquiries via various channels, including telephone, email, and chat. You will also play a key role in identifying and resolving customer complaints in a timely and professional manner.
About the Job Description
- The successful candidate will have experience in customer support or public relations/community management/social media management for a client.
- Excellent written and verbal communication and mediation skills are essential for this role.
- The ability to work independently while being a team player is also crucial.
Required Skills and Qualifications
- Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level).
- Experience in customer support or public relations/community management/social media management for a client.
- Excellent written and verbal communication and mediation skills.
- Resourceful and stress resilient personality that can adapt and remain calm in all situations.
- Ability to meet tight deadlines with minimum supervision and in timely manner.
- Ability to work independently, while being team player at the same time.
About the Offer
- Competitive remuneration package based on experience, skills, and performance, estimated to be around €35,000 - €45,000 per annum, depending on qualifications and experience.
- 5-day week shifts covering line operating hours from Monday to Sunday 9 AM - 6 PM.
- Life Insurance.
- Family Plan (Spouse/legal partner and children).
- 2-month training agreement + 1-year full-time contracts with 30 days probation.
- Part of a dynamic and creative team with positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
- Meal allowance.
- Private health insurance.
- Yearly performance bonus.
- Relocation allowance and assistance in finding accommodation.
- And many others.
About Us
We are a leading multinational technology BPO business, partnering with clients across the globe to deliver exceptional customer experiences. Our mission is to provide world-class services, foster innovation, and empower our employees to excel.
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