German Speaking Customer Support Representative for Premium Streaming Platform
1 semana atrás
In collaboration with a leading multinational technology business, Wibit Consulting & Services is seeking a German-speaking Customer Support Agent to join their team in Lisbon. This role involves providing exceptional customer support to premium members of a popular streaming platform.
Duties and Responsibilities:- Communicate effectively with customers via various channels (telephone, email, and chat) to ensure timely resolution of issues.
- Provide professional customer support, addressing complaints and offering suitable solutions within set timeframes.
- Identify client concerns, troubleshoot, and offer tailored solutions.
- Collaborate with specialists to resolve or close help tickets efficiently.
- Document actions taken and categorize cases for the engineering team's review.
- Native/fluent German language skills (oral and written).
- Excellent writing and verbal communication skills to simplify technical information for non-technical users.
- Resourceful and stress-resilient personality able to adapt to challenging situations.
- Ability to meet tight deadlines with minimal supervision and maintain a high level of productivity.
- Competitive remuneration package based on experience, skills, and performance.
- Opportunity to work in a dynamic and creative team environment.
- Meal allowance.
- Shifts on a weekly rotation with colleagues covering line opening hours from Monday to Friday, 09 AM - 06 PM.
- Transportation allowance.
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