Dutch Customer Support Professional for Global Video Streaming Platform
2 meses atrás
**About the Role:**
We are seeking a highly skilled Dutch-speaking customer support professional to join our team at Work International in Lisbon, Portugal. This is an exciting opportunity to provide exceptional multi-channel support to users of our leading online video streaming platform.
**Job Summary:**
The successful candidate will be responsible for handling customer inquiries via phone, email, and chat, identifying problems, troubleshooting, and documenting each action taken. The role requires strong communication skills, both verbal and written, as well as a proactive attitude and ability to learn new processes and concepts quickly.
**Key Responsibilities:**
- Provide general and technical support to customers using our client's paid products
- Escalate complex problems according to defined procedures
- Document each action taken and categorize cases and possible bugs for the engineering team
**Requirements:**
- At least 12 months of direct customer service experience, preferably in contact centers in a B2C and/or B2B environment
- C2 Dutch-level written and spoken communication skills
- Minimum B2 Level English spoken and written
- European Nationality or Portuguese Work Permit
**What We Offer:**
- Fixed monthly salary: **€3,500 - €4,000 (gross)** per month
- Language Premium Bonus
- Transportation allowance: €720 gross yearly
- Meal allowance: €7.63 net per working day in meal card
- Annual performance bonus: 5% of yearly base salary (gross)
- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization
- New office facilities in a convenient location in Lisbon
**Join Our Team:**
Work International offers a dynamic and supportive work environment that values continuous learning and growth. If you are passionate about delivering exceptional customer experiences and have the required skills and qualifications, we encourage you to apply.
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