Customer Service Representative

1 semana atrás


Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

**Job Title:** Customer Service Representative - Video Streaming Platform

**Location:** Alcântara, Lisbon

**Salary:** €25,000 - €35,000 per annum (depending on experience)

Job Description

We are seeking an experienced Customer Service Representative to join our team in Alcântara, Lisbon. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our clients across various channels.

In this role, you will act as a liaison between customers and resources across our organization, expediting the resolution of issues to empower customers to achieve the highest value and adoption of our software. Your primary responsibilities will include:

  • Focusing on delivering key results like customer satisfaction, first-time resolution, efficiency, and quality metrics
  • Demonstrating ownership, high levels of commitment, and providing excellent customer service to our clients
  • Solving partner issues using innovative techniques, identifying efficiency gains, and conducting root cause analyses
  • Becoming an incredible communicator: interpreting sentiment and addressing partner requests/concerns in a timely manner with aptitude for building strong client relationships

We are looking for candidates who have:

  • Experience with direct customer service, preferably in contact centers and in B2C and B2B environments
  • A strong background in advertising, media planning, copywriting, social media campaigns, or related fields is a plus
  • Self-starter mentality, strong attention to detail, and ability to juggle multiple work streams at once
  • Excellent written communication and organizational skills; ability to switch from business to casual communication tone depending on end user's need

If you're passionate about delivering exceptional customer experiences and possess the required skills and qualifications, we encourage you to apply for this exciting opportunity

What We Offer

We offer a comprehensive compensation package, including:

  • Base salary: €25,000 - €35,000 per annum (depending on experience)
  • Bonuses and incentives
  • Paid training and contract
  • Relocation package for international candidates moving to Lisbon
  • Private health insurance including close family members (spouse + children free of charge)
  • Life insurance
  • Child benefits such as Nursery Voucher and Student Voucher
  • Employee Assistant Program (EAP) to promote wellbeing of employees (Health and well-being, Consumption and Real Estate, Financial Consulting, Documentation/


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