Customer Experience Specialist for Streaming Platform
Há 1 mês
Customer Experience Specialist for Streaming Platform
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist for our Streaming Platform. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels, including social media, email, chat, and phone.
Key Responsibilities:
- Answering customer inquiries and resolving issues in a timely and professional manner
- Providing support with subscription-related queries, invoicing, and troubleshooting
- Identifying and resolving customer issues through effective communication and problem-solving skills
- Ensuring high levels of customer satisfaction and loyalty
- Recording customer interactions in our CRM system
- Providing ad-hoc support and collaborating with team members to achieve shared goals
Requirements:
- Native German speaker with a good level of English
- Excellent communication and interpersonal skills
- Proactive and customer-focused approach
- Ability to work in a fast-paced environment and adapt to changing priorities
- Previous experience in customer service or a related field is an asset
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and multicultural work environment
- Flexible working hours and a healthy work-life balance
About Us:
We are a leading provider of customer experience solutions, with a global presence and a reputation for excellence. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives.
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