Customer Support Representative for Music Streaming Platform
3 semanas atrás
Job Title: Customer Support Representative for Music Streaming Platform
About the Role:
We are seeking a fluent German speaker to join our team as a Customer Support Representative for a global music streaming platform. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.
Key Responsibilities:
- Provide professional customer service solutions over the phone, live chat, and emails
- Troubleshoot any malfunctions in the digital services
- Correct data such as GPS location, driver data, scheduled maintenance, fuel consumption, etc.
- Guarantee clients satisfaction and a high level of quality
Requirements:
- Native German speaker with excellent English
- Strong customer focus and ability to multitask
- Highly reliable, adaptable, and a fast learner
- Strong problem-solving skills
- Ability to work in fast-paced environments and have a professional attitude
What We Offer:
- Full-time job, 40 hours a week
- Free accommodation (shared flat, all bills included): 950-1030€ gross/month
- Excluding accommodation: 1300-1400€ gross/month (*)
- Compensation during training period if successful (5-20 days): 90% of normal wages
- Relocation Package for International Candidates: Reimbursement of your initial flight expenses after contract signing
- Airport pick-up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help with paperwork, opening bank account, etc. upon your arrival
About Us:
Located in Lisbon, we are a multinational organization that takes care of you from your career development, language skills, accommodation, and to your social integration. We are a Quality Certified Management Company and have been acknowledged as one of the best sales and customer service solutions provider companies in the world.
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