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Customer Support Specialist for Video Streaming Platform
Há 1 mês
Job Title: Customer Support Specialist for Video Streaming Platform
About the Role:
We are seeking a highly skilled Customer Support Specialist to join our team in Lisbon. As a key member of our support team, you will provide exceptional multi-channel support to users of our video streaming service.
Responsibilities:
- Handle customer inquiries via email and chat, with the possibility of phone support in the future.
- Work closely with creators to resolve issues and provide technical support.
- Utilize excellent communication skills to satisfy customer needs and handle difficult situations.
Requirements:
- At least 12 months of direct customer service experience, preferably in contact centers.
- Excellent written and spoken communication skills in Polish and B2 in Russian, with fluency in English.
- Ability to work flexible hours, including evenings, weekends, and holidays.
What We Offer:
- Competitive base salary.
- Language premium.
- Transportation allowance.
- Meal allowance.
- Relocation support and bonus, when applicable.
