Customer Service Representative for Streaming Platform in Lisbon

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
Customer Advisor for Streaming Platform in Lisbon

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor for our Streaming Platform in Lisbon. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via various communication channels.

Key Responsibilities:
  • Respond to customer inquiries via social media, email, chat, and phone
  • Support customers with questions regarding their subscriptions, invoicing, or troubleshooting
  • Identify issues and provide solutions
  • Provide help with software functionality
  • Ensure high customer satisfaction
  • Record data in the CRM system
  • Provide ad-hoc support
  • Collaborate with the team to achieve success
What We Offer:
  • A competitive salary package with a gross monthly salary of 1100€
  • A performance bonus of up to 100€ per month
  • Meal vouchers of 7.23€ per workday
  • Reimbursement of some transportation costs
  • Private Health Insurance and dental plan after six months
  • Reimbursement of the initial flight ticket up to 400€ for employees living outside Portugal
  • 12 months of accommodation in a shared flat provided by the company for employees living outside Portugal
  • Flexible working hours and possibility of working from home
  • Opportunity to work with a multicultural and international team
  • Professional development and career evolution
About Us:

We are a global Customer Experience Specialist with a presence in over 50 countries and a team of over 50,000 employees. Our international hub in Lisbon is responsible for providing customer service experiences on behalf of some of the world's most progressive brands.

Requirements:
  • Native German speaker with a good level of English
  • Customer service-oriented with good communication skills
  • Proactive and a team player
  • Ability to work with multiple nationalities
  • Sales/commercial background is a plus
  • Previous experience in Customer Service or credit recovery is a plus


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