Streaming Platform Experience Advocate in Lisbon

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
Job Title: Streaming Platform Experience Advocate

We are seeking a highly skilled and customer-focused individual to join our team as a Streaming Platform Experience Advocate in Lisbon. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients and their customers.

Responsibilities:
  • Provide world-class service to clients and their customers via phone, email, and chat
  • Identify and resolve customer issues in a timely and professional manner
  • Ensure high levels of customer satisfaction through proactive communication and issue resolution
  • Record customer interactions and data in our CRM system
  • Provide ad-hoc support to clients and their customers
  • Collaborate with our team to achieve shared goals and objectives
Requirements:
  • Native level of German and at least B1 level of English
  • Enthusiasm for movies, shows, and other forms of entertainment
  • Knowledge of the value and impact of excellent customer experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Willingness to relocate to Lisbon for an international career and life experience
What We Offer:
  • Long-term fixed-term contract with opportunities for renewal
  • Rotating shifts with a 5-day workweek, including weekends
  • Competitive salary with two options: including free accommodation or excluding accommodation
  • Reimbursement of initial flight expenses for international candidates
  • Airport pick-up and yearly two-way flight ticket for international candidates
  • Free Portuguese lessons, cooking classes, and social events
  • Real career opportunities in different career paths

At Blu Selection, we prioritize our employees' career development, language skills, and social integration. We offer a dynamic and inclusive work environment that values diversity and teamwork. If you are a customer-focused individual with a passion for streaming platforms, we encourage you to apply for this exciting opportunity.



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