Streaming Platform Experience Advocate in Lisbon
3 semanas atrás
We are seeking a highly skilled and customer-focused individual to join our team as a Streaming Platform Experience Advocate in Lisbon. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients and their customers.
Responsibilities:- Provide world-class service to clients and their customers via phone, email, and chat
- Identify and resolve customer issues in a timely and professional manner
- Ensure high levels of customer satisfaction through proactive communication and issue resolution
- Record customer interactions and data in our CRM system
- Provide ad-hoc support to clients and their customers
- Collaborate with our team to achieve shared goals and objectives
- Native level of German and at least B1 level of English
- Enthusiasm for movies, shows, and other forms of entertainment
- Knowledge of the value and impact of excellent customer experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Willingness to relocate to Lisbon for an international career and life experience
- Long-term fixed-term contract with opportunities for renewal
- Rotating shifts with a 5-day workweek, including weekends
- Competitive salary with two options: including free accommodation or excluding accommodation
- Reimbursement of initial flight expenses for international candidates
- Airport pick-up and yearly two-way flight ticket for international candidates
- Free Portuguese lessons, cooking classes, and social events
- Real career opportunities in different career paths
At Blu Selection, we prioritize our employees' career development, language skills, and social integration. We offer a dynamic and inclusive work environment that values diversity and teamwork. If you are a customer-focused individual with a passion for streaming platforms, we encourage you to apply for this exciting opportunity.
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