Digital Experience Advocate for Global Clients
4 semanas atrás
**Streaming Platform Experience Advocate Role Description**
As a Streaming Platform Experience Advocate, you will play a crucial part in delivering exceptional customer experiences for our prestigious global clients based in Lisbon. Key responsibilities include:
- Providing world-class service to customers through various channels, including phone, email, and chat.
- Identifying and resolving customer issues in a timely and professional manner.
- Ensuring high levels of customer satisfaction through effective issue resolution and proactive support.
- Collaborating with the team to achieve project success and contribute to a positive work environment.
**Required Skills and Qualifications**
- Native-level German and at least a B1 level of English proficiency.
- Excellent communication and interpersonal skills, with a strong ability to listen and adapt to diverse customer needs.
- Knowledge of the value and impact of delivering exceptional customer experiences.
- Strong problem-solving skills and ability to work proactively in a fast-paced environment.
**What We Offer**
- A long-term fixed-term contract with opportunities for renewal and career growth.
- Competitive salary and benefits package, including free accommodation and relocation assistance for international candidates.
- Professional development opportunities, including free Portuguese lessons and training programs.
- A dynamic and supportive work environment with a diverse team of international talents.
**About Us**
Our company, Blu Selection, is a multinational organization recognized for delivering exceptional customer service solutions. We pride ourselves on our commitment to employee development, language skills, and social integration, creating a unique and inclusive work environment in the heart of Lisbon.
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