Cloud-Based Customer Experience Advocate

Há 1 mês


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Blu Selection, a global leader in customer experience, is seeking a highly skilled and motivated Cloud-Based Customer Experience Advocate. In this exciting role, you will be part of our international team handling customer service for some of the world's most innovative brands.

About Us

We are a visionary company founded by entrepreneurs who value creativity, excellence, and the user experience. Our diverse, multicultural team in Lisbon works collaboratively to empower users around the globe.

What We Offer

We provide a competitive compensation package including:

  • A salary of €1,260 per month (€17,640 per year) + up to €150 performance bonus per month
  • Meal vouchers of €7.23 per workday
  • Reimbursement of some transportation costs
  • Private health insurance and dental plan after six months with the company

We also offer relocation benefits for employees living outside Portugal, including reimbursement of up to €400 for their initial flight ticket after six months with the company and three months of free accommodation provided.

Your Responsibilities

In this key role, you will be responsible for delivering exceptional customer service via chat, email, and phone. You will troubleshoot user issues on the platform, providing clear guidance and solutions, and educate users on the platform's tools and features to enhance their website experience.

You will collaborate with product and development teams to address and resolve complex technical issues, stay updated on new platform features and updates to ensure accurate support, and collect and share user feedback to contribute to continuous platform improvements.

We require strong problem-solving abilities, attention to detail, excellent communication and interpersonal skills, adaptability, eagerness to learn, and a commitment to continuous skill development.

Requirements

To succeed in this role, you should have:

  • A native level of French and a fluent level of English
  • A strong interest in web design, online platforms, and technology
  • EU citizenship or a valid work permit for Portugal


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