Cloud-Based Customer Experience Expert
1 semana atrás
We are seeking a highly skilled Cloud-Based Customer Experience Expert to join our team in Lisbon, Portugal.
As a Cloud-Based Customer Experience Expert, you will play a crucial role in delivering exceptional customer service via chat, email, and phone. Your responsibilities will include troubleshooting user issues on the platform, providing clear guidance and solutions, and educating users on the platform's tools and features to enhance their website experience.
You will also collaborate with product and development teams to address and resolve complex technical issues and stay updated on new platform features and updates to ensure accurate support. Additionally, you will collect and share user feedback to contribute to continuous platform improvements.
The ideal candidate will possess native level proficiency in French and fluent English language skills, a strong interest in web design, online platforms, and technology, excellent problem-solving abilities and attention to detail, outstanding communication and interpersonal skills, adaptability, eagerness to learn, and commitment to continuous skill development.
This is an exciting opportunity to work in an international, fast-paced environment as part of a diverse and multicultural team. You will thrive in a collaborative atmosphere where you can grow professionally and develop your skills through fully paid training programs.
The compensation package for this role includes a gross monthly salary of 900€ x 14 months, a performance bonus of up to 150€/month, meal vouchers of 7.23€/workday, reimbursement of some transportation costs, private health insurance, and dental plan (after six months). We also offer relocation benefits, including reimbursement of your initial flight ticket after 6 months with the company and 3 months of free accommodation provided.
About Our Company
Blu Selection is a global leader in customer experience, with thousands of employees worldwide. Our international hub in Lisbon handles customer service for some of the world's most innovative brands across various sectors. We value creativity, excellence, and the user experience, and we empower users around the globe.
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