SAP Cloud Expert for Customer Experience
2 semanas atrás
SAP Se is a dynamic and forward-thinking company that enables individuals to bring out their best. Our collaborative culture is built on a shared passion to help the world run better, focusing on building a foundation for tomorrow and creating an inclusive workplace aligned with our purpose-driven and future-focused work.
About the RoleWe are seeking a highly skilled SAP Cloud for Customer (C4C) Consultant to join our SAP Customer Experience (CX) team in this exciting opportunity. This position offers an excellent chance for experienced professionals looking to further develop their expertise by delivering impactful solutions for clients in a fast-paced environment.
Key Responsibilities- Lead the configuration and customization of SAP Cloud for Customer solutions to meet customer requirements, leveraging strong knowledge of cloud technologies and SAP CX solutions.
- Engage directly with customers to gather and analyze business needs, developing tailored SAP Cloud for Customer solutions that drive optimal performance and user experience.
- Manage key project deliverables, including testing, troubleshooting, support, and review of implementations to ensure quality outcomes.
- Provide ongoing support and guidance to customers, ensuring smooth adoption and use of SAP Cloud for Customer solutions.
- Mentor and support junior team members, sharing knowledge and promoting best practices within the team.
- Collaborate with cross-functional teams and deliver results on complex CX projects, taking ownership of project presentations and leading customer workshops.
- Develop and execute strategic CX projects, ensuring alignment with customer business goals and timelines.
- Take ownership of configuring advanced features and customizing SAP Cloud for Customer to meet customer requirements.
- Analyze customer feedback, system usage, and market trends to suggest enhancements that drive optimal performance and user experience.
- Proactively address project risks and challenges, ensuring timely and successful delivery of customer solutions.
- E nsure seamless integration with other SAP systems and third-party applications, working closely with technical teams.
- 2-5 years of experience working with SAP Cloud for Customer (C4C) or similar CRM/ERP solutions, with hands-on experience in system configuration and customization.
- Ability to analyze customer needs and translate them into SAP Cloud for Customer deliverables.
- Strong knowledge of cloud technologies, SAP CX solutions, and the latest industry trends.
This role offers an attractive estimated salary of $120,000 - $180,000 per year, depending on location and experience, as well as a variety of benefit options for employees to choose from, including learning and development opportunities, recognition for individual contributions, and a highly collaborative and caring team environment.
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