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Customer Experience Advocate
2 meses atrás
We're seeking a highly skilled Customer Experience Advocate to join our team in Lisbon. As an essential part of our support team, you will be responsible for delivering exceptional customer experiences across multiple platforms, including email, chat, and phone.
As a passionate advocate for users, you will be tasked with answering questions, resolving issues, and building loyalty among new customers while exceeding their expectations.
The ideal candidate will possess excellent communication skills, empathy, and a passion for helping others. You will work collaboratively with our team to provide speedy resolutions, troubleshoot problems, and improve processes on behalf of users.
Requirements- Fluent in German
- Good knowledge of English (written and spoken)
- Currently living in Lisbon or willing to move
- Availability to work in rotating shifts from Monday to Sunday (essential)
- High proficiency using computers (typing, quickly navigating between various tools)
- Exceptional reading comprehension and writing skills
- Passion for helping others and creating support experiences that exceed user expectations
- Ability to troubleshoot problems and find speedy resolutions
- Skilled at handling multiple issues at once to efficiently solve a large number of inquiries
- Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
At Uber PT, we offer a competitive salary of approximately €45,000 per year, which is based on your location and experience. Additionally, we provide opportunities for professional growth, flexible working hours, and a supportive team environment.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.