Global Supply Chain Customer Advocate

1 semana atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

**Job Summary:**

We are seeking a skilled Global Supply Chain Customer Advocate to join our team at Phiture. As a key member of our global supply chain operations, you will be responsible for delivering exceptional customer service to our international key accounts.

Key Responsibilities:

  • Proactively manage orders and closely monitor order books and shipments to ensure timely delivery.
  • Owning end-to-end operational customer interactions and demand fulfillment, ensuring seamless communication with customers.
  • Fostering strong customer advocacy while balancing the company's best interests.
  • Handling inbound B2B customer calls, email inquiries, and requests with accuracy and promptness.
  • Participating in customer and project review meetings to understand customer profiles and support the company's growth targets.
  • Professionally handling customer escalations and allocation scenarios, collaborating with cross-functional teams as needed.

Requirements:

  • A higher education degree (BA or similar).
  • Proven experience in customer support within the International Supply Chain; semiconductor or automotive industry experience is preferred.
  • ERP (SAP), CRM (Salesforce), EDI, and Microsoft tools proficiency required.
  • Excellent customer-facing skills combined with strong written and verbal communication skills for effective interaction.
  • An entrepreneurial drive and excellent problem-solving capabilities.
  • The ability to multitask, prioritize, and manage time effectively.
  • Flextime availability and teamwork in a dynamic environment are essential.
  • Fluent business English is mandatory, with other languages adding value.

Compensation: The estimated salary range for this position is $65,000 - $85,000 per year, commensurate with experience and qualifications.



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