Global Supply Chain Customer Advocate
1 semana atrás
**Job Summary:**
We are seeking a skilled Global Supply Chain Customer Advocate to join our team at Phiture. As a key member of our global supply chain operations, you will be responsible for delivering exceptional customer service to our international key accounts.
Key Responsibilities:
- Proactively manage orders and closely monitor order books and shipments to ensure timely delivery.
- Owning end-to-end operational customer interactions and demand fulfillment, ensuring seamless communication with customers.
- Fostering strong customer advocacy while balancing the company's best interests.
- Handling inbound B2B customer calls, email inquiries, and requests with accuracy and promptness.
- Participating in customer and project review meetings to understand customer profiles and support the company's growth targets.
- Professionally handling customer escalations and allocation scenarios, collaborating with cross-functional teams as needed.
Requirements:
- A higher education degree (BA or similar).
- Proven experience in customer support within the International Supply Chain; semiconductor or automotive industry experience is preferred.
- ERP (SAP), CRM (Salesforce), EDI, and Microsoft tools proficiency required.
- Excellent customer-facing skills combined with strong written and verbal communication skills for effective interaction.
- An entrepreneurial drive and excellent problem-solving capabilities.
- The ability to multitask, prioritize, and manage time effectively.
- Flextime availability and teamwork in a dynamic environment are essential.
- Fluent business English is mandatory, with other languages adding value.
Compensation: The estimated salary range for this position is $65,000 - $85,000 per year, commensurate with experience and qualifications.
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