Global Supply Chain Customer Advocate
Há 5 dias
About the Role:
">We are seeking a skilled and experienced Customer Service Representative to join our team at Phiture. In this role, you will work closely with international key accounts in a fast-paced global supply chain environment.
">Key Responsibilities:
">- ">
- Proactively manage orders, monitor order books, and track shipments to ensure timely delivery.">
- Own end-to-end customer interactions, from initial contact to resolution, ensuring a seamless experience.">
- Act as a strong customer advocate, balancing their needs with company goals and interests.">
- Handle inbound B2B customer calls, emails, and requests with accuracy and efficiency.">
- Participate in customer and project review meetings, analyze customer profiles, and contribute to company growth and strategic targets.">
- Craftively resolve customer escalations and allocation scenarios.">
- Collaborate with cross-functional teams to provide support on customer-related matters in a dynamic working environment.">
Requirements:
">To be successful in this role, you should possess:
">- ">
- A Higher education degree (BA or similar).">
- Proven experience in customer support within an international supply chain context, preferably in the Semiconductor or Automotive industry.">
- Proficiency in ERP (SAP), CRM (Salesforce), EDI, and Microsoft tools.">
- Excellent customer-facing skills, combined with strong written and verbal communication abilities.">
- An entrepreneurial drive, coupled with exceptional problem-solving capabilities.">
- The ability to multitask, prioritize, and manage time effectively.">
- Flexibility to adapt to a dynamic team environment and work flexible hours.">
- Fluent business English is mandatory; additional languages are a valuable asset.">
Estimated Salary: Based on industry standards and location, we estimate the annual salary for this role to be approximately $65,000 - $85,000.
">About Phiture:
">Phiture is a forward-thinking company dedicated to delivering innovative solutions in the field of global supply chain management.
">Contact Information:
">Please submit your application, including your resume and a cover letter, to us through our website.
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