Customer Support Professional with IoT Expertise

3 semanas atrás


Lisboa, Lisboa, Portugal Verizon Tempo inteiro

Verizon Overview

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We are Verizon, a leading provider of technology and communications services. Our mission is to transform the way we connect around the world.

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About the Role

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We are seeking a skilled Customer Support Professional to join our Global Customer Success department. This full-time role involves delivering exceptional customer experiences in a dynamic environment.

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Your primary responsibilities will include:

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  • Becoming a technical expert of the Verizon Connect platforms and developing a deep understanding of the fleet management space;">
  • Serving as a Technical Customer Support professional dealing with complex technical matters related to SaaS fleet management products and solutions;">
  • Handling incoming customer requests, both from external and internal calls & emails as well as from vendors by raising and managing cases with end-to-end accountability;">
  • Actively working with other departments of Verizon Connect global organization as well as deal with customers and vendors on a daily basis;">
  • Recognising patterns for recurring issues and taking necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;">
  • Contribute to internal & external technical projects, product and feature launches as well as look for continuous process improvement possibilities;">
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Requirements

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To be successful in this role, you will need to possess:

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  • A strong background in IoT/telematics and experience in a customer-facing role (mandatory);">
  • Experience with industrial systems, electronics, or similar hands-on work is a plus;">
  • Fluent written and verbal communication in Dutch, English, and a third European language among German, French, Polish, and Portuguese (mandatory);">
  • Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory);">
  • Strong communication and listening skills;">
  • Well-developed time management and prioritization skills;">
  • A structured approach to open matters and tasks in a demanding environment;">
  • Meticulous documentation skills;">
  • A willingness to develop while identifying opportunities over self-reflection.">
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What We Offer

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We provide attractive compensation with incentives as well as additional benefits including health and social packages. You will also have access to personal development opportunities such as recurring trainings, workshops, and online webinars, as well as special study programs.

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Estimated Salary: $65,000 - $85,000 per year, depending on experience and qualifications.

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This is a hybrid role with a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40.

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Diversity and Inclusion

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We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.



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