Customer Solutions Expert Position with Global Impact
3 semanas atrás
As a leading tech company in Estonia, Blu Selection has been empowering sales and marketing teams worldwide with user-friendly tools since 2010. Our cloud-based software is trusted by over 100,000 companies across 179 countries. We have a diverse team of more than 850 employees from 50+ nationalities, with offices in Europe and the US.
This role involves collaborating with our support team to provide top-notch support to French-speaking clients based in Lisbon. You will work closely with product management and engineering teams to stay up-to-date on the latest features and contribute to resolving customer issues.
Your key responsibilities as a Customer Solutions Expert will include:
- Responding to customer inquiries via live chat and phone in a friendly and efficient manner
- Collaborating with cross-functional teams to drive business outcomes
- Troubleshooting customer issues and providing suitable solutions
- Helping turn both new and existing customers into loyal users
To succeed in this role, you will require:
- Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- Basic knowledge of sales processes (e.g., lead tracking, reporting)
- Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
Our salary package for this position includes a competitive annual salary of $85,000, excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.), and numerous opportunities for personal and professional growth with internal and external training. We value diversity and are committed to creating an inclusive environment for all employees, regardless of background.
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