Global Customer Support Professional
Há 5 dias
At Job Squad, a leading multi-lingual recruitment company with operations in Copenhagen, Denmark, and Sliema, Malta, we are seeking an experienced Senior Customer Support Agent to join our team.
About the Role
This is an exciting opportunity for a highly skilled customer support professional to take on a key role in our European expansion. As a Senior Customer Support Agent, you will provide top-notch support to customers who use our paid products, including Premium, Music, Super Chat, Super Stickers, Movies and Shows, and Channel Memberships.
Responsibilities
- Deliver exceptional customer support via various channels, ensuring high satisfaction rates and escalating complex issues according to defined procedures.
- Manage policies, safety, and copyright matters, staying up-to-date with client guidelines and regulations.
- Troubleshoot diverse problems, including playback issues, account and settings problems, membership issues, and more.
- Support monetization efforts by helping customers optimize their channels and understand revenue-generating strategies.
- Maintain a deep understanding of client policies and guidelines, ensuring seamless support delivery.
- Provide assistance with account and settings, resolving content ID and rights management issues.
Ideal Candidate Profile
- You possess native-level fluency in Swedish and B2 English proficiency, with at least 12 months of experience in customer support within a contact center environment.
- Familiarity with BPO KPIs, such as C-SAT, NPS, and SLAs, is essential.
- Excellent computer skills, problem-solving abilities, and strong communication and negotiation skills are required.
- You must be service-oriented, professional, and thorough in your approach.
What We Offer
- A competitive salary range of €40,000 - €60,000 per annum, depending on experience.
- Health insurance, life insurance, and family plan benefits.
- A relocation package, including refund of up to €2,000 with the first payslip, assistance in finding accommodation, and support in obtaining necessary permits.
- Meal allowance: €7.63 per day of work, paid in 11 instances on a meal card.
- Performance bonuses and development opportunities, including potential roles as team leader or quality analyst.
- Social events and a dynamic work environment.
-
Global Customer Support Professional
Há 2 dias
Lisboa, Lisboa, Portugal Munay Global Services Tempo inteiroCustomer Support Specialist OpportunityWe are seeking a highly skilled Customer Support Specialist to join our team at Munay Global Services in Portugal.About the RoleThis is an excellent opportunity for a motivated and customer-focused individual to provide top-notch support to our clients via phone and email. As a key member of our team, you will be...
-
Global Customer Support Professional
2 semanas atrás
Lisboa, Lisboa, Portugal Work International Tempo inteiroLisbon: A Vibrant Hub for Customer CareWork International invites highly skilled and customer-oriented individuals to join its ever-growing team in Lisbon, Portugal. This exciting opportunity offers a unique chance to work with world-renowned brands while immersing yourself in the rich culture of this captivating city.The ideal candidate will be fluent in...
-
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroAre you passionate about delivering exceptional customer service and working with cutting-edge technologies? Cross Border Talents is collaborating with a global leader in the BPO industry to find a highly skilled Customer Support Professional. This top company in Portugal has been recognized as an excellent employer and one of the best customer services...
-
Global Account Support Professional
Há 5 dias
Lisboa, Lisboa, Portugal Atlean World Tempo inteiroAbout the RoleWe are seeking an experienced Global Account Support Professional to join our team in Lisbon, Portugal.Job SummaryThe successful candidate will be responsible for managing end-to-end order processes, resolving complex billing issues, and coordinating weekly payment schedules. Additionally, they will maintain detailed accounts payable records...
-
Customer Support Professional
3 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroAbout the Role:As a Customer Support Professional at Cross Border Talents, you will be part of a top BPO company in Lisbon, working with a global leader in Portugal. This esteemed organization has been recognized for its excellent work environment and exceptional customer service.Your Mission:As a key member of our team, you will provide top-notch service to...
-
Customer Service Professional for Global Team
2 semanas atrás
Lisboa, Lisboa, Portugal Atlean World Tempo inteiroAtlean World offers a unique opportunity for highly skilled customer service professionals to join our global team in Portugal.We are looking for an individual who is fluent in Dutch and possesses excellent communication skills in English. The successful candidate will provide top-notch customer service, assist customers with inquiries, problem-solving, and...
-
Global Customer Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Work International Tempo inteiroUnlock a World of Opportunities as a Global Customer Support Specialist in LisbonAre you ready for an adventure? Look no further! As a Global Customer Support Specialist, you'll embark on a thrilling journey with Work International in the vibrant city of Lisbon, Portugal.About the Role:We're seeking a highly skilled and motivated individual to join our team...
-
Greek Customer Support Professional
Há 15 horas
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroOverviewWe are seeking a highly skilled Greek Customer Support Professional to join our team in Lisbon, Portugal. As a key member of our customer support team, you will play a critical role in providing exceptional service to our customers while working with top international brands.Company OverviewOur client is a global leader and one of the largest...
-
Professional Customer Support Specialist
Há 5 dias
Lisboa, Lisboa, Portugal Iwg Tempo inteiroAbout IWGIWG is a leading global provider of flexible workspace solutions, enabling businesses and individuals to work from anywhere. Our vision is to create an inspiring work environment that fosters collaboration, creativity, and productivity.Job SummaryWe are seeking a highly skilled Virtual Receptionist to join our team. As a Virtual Receptionist, you...
-
Lisboa, Lisboa, Portugal speakit Tempo inteiroWe are looking for highly skilled professionals to join our dynamic team at Netflix. As a German Customer Support Consultant, you will be part of an international working environment that offers opportunities for career growth and professional development.This role involves communicating with subscribers through various channels, providing assistance with...
-
Italian Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Kulturetalent - Global Talent Tempo inteiroAre you passionate about technology and customer service? We are looking for a skilled Italian Customer Support Specialist to join our team at Kulturetalent - Global Talent. As a key member of our support team, you will be responsible for providing top-notch support to our Italian clients via various communication channels. Your excellent communication...
-
Global Customer Experience Specialist
Há 5 dias
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroAbout LisbonLisbon, the capital city of Portugal, boasts a unique blend of hilly terrain and stunning coastal views. The imposing São Jorge Castle offers breathtaking vistas of the old city's pastel-colored buildings, the Tagus Estuary, and the Ponte 25 de Abril suspension bridge.A Company OverviewCustomer Labs is an international service company...
-
Albanian Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal KultureTalent - Global Talent Tempo inteiroCustomer Service Advisor - AlbanianKultureTalent - Global Talent is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor - Albanian. As a key member of our customer support team, you will play a vital role in providing exceptional service to our Albanian-speaking clientele.Key Responsibilities:Communicate...
-
Senior Customer Support Professional
3 semanas atrás
Lisboa, Lisboa, Portugal Snaphunt Tempo inteiroThe OfferWe're offering a rewarding career opportunity for a Senior Customer Support Professional to join our team. As a Senior Customer Support Agent, you will be the primary point of contact for our customers, providing timely and effective support to ensure their satisfaction.The JobProvide high-quality support to customers who use our paid products,...
-
Italian Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal KultureTalent - Global Talent Tempo inteiroAre you passionate about technology and customer service? We are seeking a skilled Italian Customer Support Specialist to join our team at KultureTalent - Global Talent in Lisbon. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients via chat, email, and phone calls.Key...
-
Global Support Professional
3 semanas atrás
Lisboa, Lisboa, Portugal Job Squad Tempo inteiroJob Description for Senior Customer Support AgentJob Squad is a multi-lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. Our core mission is to help individuals find great job opportunities abroad and provide a smooth transition to life in a new country.The RoleAs a Senior Customer Support Agent, your daily tasks will...
-
Customer Support Professional
4 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroAbout the RoleWe are seeking a skilled Customer Solutions Expert to join our team at Blu Selection. This is an exciting opportunity to work with a dynamic company that values diversity and inclusion.About the JobAs a Customer Solutions Expert, you will be responsible for providing top-notch support to French-speaking clients. This involves working closely...
-
Global Customer Support Representative
Há 5 dias
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroOverviewCross Border Talents is a global leader in customer support, working with prestigious worldwide brands. As a Customer Support Agent, you will be an integral part of our team, providing exceptional service to our clients.
-
Digital Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Support Tempo inteiroUnlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...
-
Lisboa, Lisboa, Portugal Work International Tempo inteiro**About the Role:**We are seeking a highly skilled Dutch-speaking customer support professional to join our team at Work International in Lisbon, Portugal. This is an exciting opportunity to provide exceptional multi-channel support to users of our leading online video streaming platform.**Job Summary:**The successful candidate will be responsible for...