Professional Customer Support Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Iwg Tempo inteiro

About IWG

IWG is a leading global provider of flexible workspace solutions, enabling businesses and individuals to work from anywhere. Our vision is to create an inspiring work environment that fosters collaboration, creativity, and productivity.

Job Summary

We are seeking a highly skilled Virtual Receptionist to join our team. As a Virtual Receptionist, you will be the first point of contact for our clients' customers, providing exceptional customer service and support via phone and email.

The Role

Your primary responsibility will be to greet and support our clients' customers in a professional and friendly manner. This includes:

  • Answering phone calls and responding to emails in a timely and efficient manner
  • Routing messages and calls to the appropriate team members
  • Providing information and assistance on company policies and procedures
  • Maintaining accurate records and notes of all interactions

Requirements

To be successful in this role, you will need to possess excellent communication skills, both written and verbal. You should also have:

  • Fluency in Norwegian and Swedish languages
  • Excellent typing skills (40 words per minute)
  • A professional and friendly phone demeanor
  • High attention to detail
  • The ability to work independently and make decisions autonomously

What We Offer

In return for your hard work and dedication, we offer a competitive salary of $45,000 - $55,000 per annum, depending on experience. You will also enjoy:

  • A comprehensive 1-week training program, fully paid and provided by IWG
  • No evenings or weekends shifts
  • Flexible working hours, allowing you to create a perfect work-life balance
  • Global career opportunities within IWG

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, please submit your application today.


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