Customer Support Specialist with French Language Expertise
Há 7 horas
At Blu Selection, we empower sales and marketing teams worldwide with innovative tools that streamline their work. Since 2010, our cloud-based software has been trusted by over 100,000 companies across 179 countries, employing a diverse team of more than 850 employees from 50+ nationalities.
About the RoleWe are seeking a highly skilled Customer Support Specialist to join our Lisbon office, providing top-notch support to French-speaking clients. This role involves collaborating closely with the support team to efficiently answer customer inquiries and resolve issues. The ideal candidate will be passionate about delivering exceptional customer experiences and making a positive impact.
Key Responsibilities:- Responding to customer inquiries via live chat and phone in a friendly and efficient manner
- Collaborating with product management and engineering teams to stay up-to-date on the latest features
- Troubleshooting customer issues and providing suitable solutions
- Helping turn both new and existing customers into loyal users
To succeed in this role, you will need:
- Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
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