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Dutch Language Specialist for Global Online Support
1 semana atrás
We are seeking a highly skilled Dutch language specialist to join our global customer support team in Lisbon. As a key member of our multicultural team, you will provide exceptional multi-channel support to our customers, utilizing your excellent communication skills and deep knowledge of the Dutch language.
**About Us**
Work International is a rapidly expanding organization with a focus on providing top-notch support services to our clients around the world. Our team is passionate about delivering outstanding results and building long-term relationships with our customers.
**Job Description**
This role involves handling customer inquiries via phone, email, and chat, identifying issues, troubleshooting, and documenting each action taken. You will also be responsible for providing general and technical support to customers using our client's paid products, escalating complex problems according to defined procedures.
**Requirements**
To succeed in this role, you will need at least 12 months of direct customer service experience, preferably in contact centers in a B2C and/or B2B environment. You must have excellent communication skills, both verbal and written, as well as C2-level Dutch-language proficiency. A minimum B2 level of English spoken and written is also required. European nationality or a Portuguese work permit is essential.
**Benefits**
We offer a fixed monthly salary, language premium bonus, transportation allowance of 720 EUR gross per year, meal allowance of 7.63 EUR net per working day, and an annual performance bonus of 5% of your yearly base salary. You will also enjoy a pleasant and inspiring working atmosphere, opportunities for training and development, relocation allowance, and relocation support (for candidates moving from abroad). Additionally, we provide free fruit, coffee, tea, and other perks.
**Estimate Salary Range:** 2800-3200 EUR per month (gross), depending on experience and qualifications.