German-Speaking Betting Expert with Excellent Customer Skills

Há 21 horas


Lisboa, Lisboa, Portugal Expert Pick Tempo inteiro

We are seeking a skilled Betting Customer Service Specialist to join our team in Lisbon, Portugal. This is a unique opportunity to work with a leading gaming and betting company.

About the Role

This is a hybrid role that involves working 2 days in the office and 3 days from home, with a flexible schedule that includes shift rotation. As a German-speaking Betting Customer Service Specialist, you will be responsible for addressing customer inquiries through various channels, including chat, email, and phone.

Your key responsibilities will include:

  • Evaluating customer concerns and implementing necessary measures to fulfill customer requirements
  • Collaborating with teams across different locations to achieve aligned goals
  • Reporting system irregularities and customer-facing issues to the appropriate department
About You

To be successful in this role, you will need:

  • A C1 level of German language proficiency
  • Business-standard English language skills (B2)
  • Excellent written and verbal communication skills, as well as high interpersonal skill levels
  • The ability to work calmly under pressure and confidently answer a wide range of customer inquiries
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of €35,000 per year
  • Health insurance
  • A birthday day off
  • One extra leave day per year
  • Referral program benefits
  • Home office: 2 days in the office and 3 days from home in average per week
  • Access to LinkedIn Learning
  • Employee Assistant Tool
  • Fruit and coffee in the office
  • Protocols with local partners

We also offer close proximity to the beach, paid training, and sunny weather. If you're passionate about sports, casino, and poker products, this is an excellent opportunity to grow with our company.



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