German-speaking Customer Success Manager

Há 1 mês


Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro
About the Role

We are seeking a highly motivated and experienced German-speaking Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the successful implementation and adoption of our hotel management system by our German-speaking clients.

Key Responsibilities
  • Develop a deep understanding of our hotel management system and its features to effectively communicate its value proposition to clients.
  • Act as the primary point of contact for German-speaking clients, providing exceptional customer support and ensuring their satisfaction with our system.
  • Work closely with the sales team to identify upsell opportunities and develop tailored strategies to maximize client engagement and revenue growth.
  • Conduct product demos and training sessions to showcase the benefits of our system to clients.
  • Collaborate with the customer success team to identify and address client concerns, improving overall client satisfaction and retention.
Requirements
  • Fluent German language proficiency.
  • 2+ years of experience in a similar customer success role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Strong product knowledge and technical skills, with the ability to effectively communicate complex information to clients.
  • Self-motivated and able to work in a fast-paced environment with multiple priorities.

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