Enterprise Customer Success Manager

1 semana atrás

Lisboa, Lisboa, Portugal InEvent Tempo inteiro
ABOUT INEVEN T InEvent is a fast-paced B2B startup that develops innovative solutions for hospitality and marketing within large enterprises. We create high-level management tools for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with a global team of InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. ENTERPRISE CUSTOMER SUCCESS MANAGER InEvent is looking for a high-standard customer-centric professional to lead a team of Enterprise Customer Success Specialists. Your focus is on the post-sales lifecycle, guaranteeing the customer's satisfaction and maximum utilization of our platform. Your daily goal is to satisfy and retain our largest enterprise customers alongside supporting your team. RESPONSIBILITIES:
  • Work and discuss strategies together with InEvent c-level suite.
  • Develop relationships with event managers and directors of a global clientele.
  • Create scalable processes to serve customer segments as effectively and quickly as possible.
  • Constantly review and improve customer experience.
  • Provide insight to strategic project planning and delivery execution oversight.
  • Nurture and develop a multicultural and fast-growing team.
  • Give constant feedback to product development and support sales processes.
PRE-REQUISITES:
  • 5+ years of experience in customer success, project management, or enterprise software sales is preferred.
  • Experience in leading projects from scratch, preferably with a team.
  • Experience with upselling and cross-selling are highly valuable.
  • B2B experience.
  • Proven track of generating and maintaining relationships with customers.
  • Proficient English.
  • Experience in a tech startup is a differential.
  • Availability to work with different time zones.
PERKS:
  • Paid Time Off (PTO)
  • Language Learning Programs
  • Birthday Gift and Work Anniversary Gifts
CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status. ABOUT INEVEN T InEvent is a B2B startup that develops innovative solutions for hospitality and marketing within large enterprises. We create high-level management tools for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with a global team of InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. ENTERPRISE CUSTOMER SUCCESS MANAGER InEvent is looking for a high-standard customer-centric professional to lead a team of Enterprise Customer Success Specialists. Your focus is on the post-sales lifecycle, guaranteeing the customer's satisfaction and maximum utilization of our platform. Your daily goal is to satisfy and retain our largest enterprise customers alongside supporting your team. KEY RESPONSIBILITIES:
  • Collaborate with InEvent c-level suite to develop strategies.
  • Build relationships with event managers and directors of a global clientele.
  • Create scalable processes to serve customer segments effectively.
  • Continuously review and improve customer experience.
  • Provide insight to strategic project planning and delivery execution oversight.
  • Nurture and develop a multicultural and fast-growing team.
  • Give constant feedback to product development and support sales processes.
REQUIRED SKILLS:
  • 5+ years of experience in customer success, project management, or enterprise software sales.
  • Experience in leading projects from scratch, preferably with a team.
  • Experience with upselling and cross-selling are highly valuable.
  • B2B experience.
  • Proven track of generating and maintaining relationships with customers.
  • Proficient English.
  • Experience in a tech startup is a differential.
  • Availability to work with different time zones.
BENEFITS:
  • Paid Time Off (PTO)
  • Language Learning Programs
  • Birthday Gift and Work Anniversary Gifts
JOB TYPE: Permanent, Full-time position (40h per week), on an Independent Contractor status. ABOUT INEVEN T InEvent is a B2B startup that develops innovative solutions for hospitality and marketing within large enterprises. We create high-level management tools for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with a global team of InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. ENTERPRISE CUSTOMER SUCCESS MANAGER InEvent is looking for a high-standard customer-centric professional to lead a team of Enterprise Customer Success Specialists. Your focus is on the post-sales lifecycle, guaranteeing the customer's satisfaction and maximum utilization of our platform. Your daily goal is to satisfy and retain our largest enterprise customers alongside supporting your team. KEY RESPONSIBILITIES:
  • Collaborate with InEvent c-level suite to develop strategies.
  • Build relationships with event managers and directors of a global clientele.
  • Create scalable processes to serve customer segments effectively.
  • Continuously review and improve customer experience.
  • Provide insight to strategic project planning and delivery execution oversight.
  • Nurture and develop a multicultural and fast-growing team.
  • Give constant feedback to product development and support sales processes.
REQUIRED SKILLS:
  • 5+ years of experience in customer success, project management, or enterprise software sales.
  • Experience in leading projects from scratch, preferably with a team.
  • Experience with upselling and cross-selling are highly valuable.
  • B2B experience.
  • Proven track of generating and maintaining relationships with customers.
  • Proficient English.
  • Experience in a tech startup is a differential.
  • Availability to work with different time zones.
BENEFITS:
  • Paid Time Off (PTO)
  • Language Learning Programs
  • Birthday Gift and Work Anniversary Gifts
JOB TYPE: Permanent, Full-time position (40h per week), on an Independent Contractor status.

  • Enterprise Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal InEvent Tempo inteiro

    About InEventInEvent is a pioneering B2B startup that develops innovative solutions for hospitality and marketing within large enterprises, creating high-level management for the C-level suite and robust operational tools for analysts and managers. Our TeamInEvent is a remote event tech company with team members in over 13 different countries, speaking...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Enghouse Tempo inteiro

    About Enghouse InteractiveEnghouse Interactive is a pioneering company with over 50 years of experience in the market research and communities unit. Our mission is to empower businesses with cutting-edge technology and services that enable the creation of powerful, custom insight solutions.Job Title: Customer Success ManagerWe are seeking a high-energy,...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Enghouse Tempo inteiro

    Customer Success ManagerEnghouse Interactive is seeking a seasoned Customer Success Manager to drive customer satisfaction and growth in Portugal. This remote role is ideal for experienced sales professionals with a proven track record of selling contact center solutions to B2B clients.About UsAt Enghouse Interactive's Market Research and Communities unit,...

  • Customer Success Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Enghouse Tempo inteiro

    Customer Success and Sales RoleEnghouse Interactive is seeking a skilled Customer Success Manager/Technical Account Manager to drive customer satisfaction and success in Portugal. This is a remote role for candidates based out of Lisbon only. The ideal candidate will have experience selling contact center solutions to B2B clients.About UsAt Enghouse...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Enghouse Tempo inteiro

    Customer Success ManagerEnghouse Interactive is seeking a seasoned Customer Success Manager to drive customer satisfaction and growth in Portugal. This remote role is ideal for experienced sales professionals with a proven track record in selling contact center solutions to B2B clients.About UsAt Enghouse Interactive's Market Research and Communities unit,...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Pleo Tempo inteiro

    About the RoleWe're seeking a seasoned Customer Success Manager to lead our Central Europe team. As a key member of our Mid Market customer success team, you'll be responsible for managing a team of Customer Success Managers who drive day-to-day operations and long-term business relationships with our customers. You'll need to have a customer-centric...

  • Enterprise Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Localizationacademy Tempo inteiro

    Job SummaryLocalizationacademy is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving growth and expansion within our customer portfolio, ensuring high retention rates, and accelerating engagement with newly registered users.Key ResponsibilitiesReach quarterly objectives from...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    Customer Success ManagerWe are a leading provider of innovative enterprise software solutions, empowering people in service organizations to thrive. Our mission is to deliver intuitive, adaptive software that transforms the way people work, enabling them to focus on high-value tasks and live up to their full potential.Key ResponsibilitiesBe the voice of the...

  • Enterprise Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Localizationacademy Tempo inteiro

    Customer Success Manager - Localization and TranslationAt Localizationacademy, we're revolutionizing the language translation industry with our innovative AI-powered platform. As a Customer Success Manager - Localization and Translation, you'll play a critical role in helping our clients achieve measurable success by leveraging our unique all-in-one...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Pleo Tempo inteiro

    About PleoPleo is a forward-thinking company that's revolutionizing the way businesses manage expenses. We're looking for a seasoned Customer Success Manager to join our Central Europe team.Job SummaryWe're seeking a highly experienced and customer-centric leader to manage a team of Customer Success Managers (CSMs) in our Central Europe region. As a Manager...

  • Enterprise Solutions Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high-value work they live for.**Job Description**The Enterprise Solutions Manager is responsible for driving Unit4...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Enghouse Tempo inteiro

    Enghouse Interactive is seeking a highly experienced Customer Success Manager/Technical Account Manager to join our team in Portugal. This is a remote role for candidates based out of Lisbon only. We are looking to hire sales professionals with a strong background in selling contact center solutions to B2B clients.About UsAt Enghouse Interactive's Market...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Zendesk Tempo inteiro

    Job Title: Manager, Customer SuccessAbout the Role:We are seeking an experienced Manager, Customer Success to lead our first-ever Scaled Customer Success team in Lisbon. As a key member of our Global Scaled Customer Success organization, you will play a pivotal role in shaping the team's success and making an immediate impact.Key Responsibilities:Lead a team...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Job Title: Manager, Customer SuccessWe're seeking a seasoned Customer Success Manager to lead our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact.Key Responsibilities:Lead a team of CSMs focused on driving customer...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Awesomic Tempo inteiro

    About AwesomicWe are a web application that connects businesses with top talent using AI-driven technology. Since our inception in 2020, we've completed over 14,000 tasks for 4,000 clients, including Reface, Lift99, SilviaTerra, and Y Combinator startups.Job Title: Customer Success ManagerWe are seeking a skilled Customer Success Manager to join our team and...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Zendesk Tempo inteiro

    Customer Success ManagerAt Zendesk, we're building a world-class Customer Success team to drive growth and customer satisfaction. As a Customer Success Manager, you'll play a critical role in shaping our customers' experiences and helping them derive maximum value from our platform.Key Responsibilities:Work closely with customers to understand their business...

  • Customer Success Account Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    OverviewAt Microsoft, we're committed to empowering our customers to achieve more through innovative technology solutions. As a Customer Success Account Manager, you'll play a critical role in delivering exceptional customer experiences and driving business value for our strategic enterprise customers.ResponsibilitiesNurture and develop relationships with...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Customer Success ManagerAt Zendesk, Inc., we're building a world-class Customer Success team in Lisbon, Portugal. As a Customer Success Manager, you'll play a critical role in driving customer satisfaction and growth. Your primary responsibility will be to work closely with customers across various segments, delivering tailored solutions and recommendations...

  • Customer Success Manager

    Há 6 dias

    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Role Summary: We're seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a key member of our team, you will work closely with customers to deliver exceptional customer experiences, drive growth, and ensure long-term success.About the Role: As a Customer Success Manager in our Global Scaled...

  • Customer Success Account Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    Unlock Customer Success with MicrosoftAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a critical role in helping our strategic enterprise customers achieve their business outcomes faster with our cloud solutions.Key Responsibilities:Nurture and develop...