Enterprise Customer Success Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Localizationacademy Tempo inteiro
Customer Success Manager - Localization and Translation

At Localizationacademy, we're revolutionizing the language translation industry with our innovative AI-powered platform. As a Customer Success Manager - Localization and Translation, you'll play a critical role in helping our clients achieve measurable success by leveraging our unique all-in-one platform.

Key Responsibilities:

  • Reach quarterly objectives from a portfolio of assigned customers and help achieve quarterly team objectives.
  • Accelerate engagement with newly registered users through onboarding, regular customer meetings, and QBRs.
  • Uncover additional growth and expansion opportunities within existing accounts.

Requirements:

  • Proven experience in localization operations or account management.
  • Five years of experience in customer success or account management within B2B SaaS or in a well-established translation company.
  • Ability to understand the Smartcat product vision and platform functionality.
  • Strong data analysis skills and ability to uncover and demonstrate value to customers.

Why Join Us:

  • Innovate the $50 Billion industry with our AI-powered platform.
  • Drive changes in how the global language industry operates.
  • Join a fully remote team of high-performers and grow aggressively.

About Us:

Localizationacademy is a global team of 170+ enthusiastic people. We've been fully remote since 2020 and strive to preserve our high performance, engagement, and open feedback culture.



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