Customer Success Manager
2 semanas atrás
About the Role:
We are seeking an experienced Manager, Customer Success to lead our first-ever Scaled Customer Success team in Lisbon. As a key member of our Global Scaled Customer Success organization, you will play a pivotal role in shaping the team's success and making an immediate impact.
Key Responsibilities:
- Lead a team of Customer Success Managers (CSMs) focused on driving customer experience, adoption, optimization, and retention.
- Collaborate across cross-functional teams like Sales, Renewals, Marketing, and Strategy to ensure seamless customer engagement.
- Participate in Leadership meetings, strategic planning, and goal setting around 1:1 and 1:many engagements.
- Own the team's performance and development, including forecasting, team pacing, performance management, and continuous team improvement.
- Develop and implement strategies to drive customer value realization, risk mitigation, and talent development.
Requirements:
- 8+ years of total work experience, with 3+ years in Customer Success and 3+ years of hands-on experience with Zendesk or other CX tools.
- Proven track record of exceeding targets and top performance in customer-facing roles like Customer Success, Sales, Renewals, Onboarding, Account Management, or Project Management.
- Strong analytical and problem-solving skills, with experience using data to drive decision making and systematic problem-solving approaches.
- Experience working across large and small customers, ranging from diverse and distributed customer bases.
What We Offer:
As a Manager, Customer Success at Zendesk, you will have the opportunity to lead with responsibilities across regions, work with a global team, and contribute to the company's mission to deliver exceptional customer experiences.
How to Apply:
If you are a visionary leader eager to build, inspire, and lead in a fast-paced, high-performance environment, please submit your application with your resume and a cover letter outlining your experience and qualifications.
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