Customer Success Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Zendesk Tempo inteiro
Job Title: Manager, Customer Success

About the Role:

We are seeking an experienced Manager, Customer Success to lead our first-ever Scaled Customer Success team in Lisbon. As a key member of our Global Scaled Customer Success organization, you will play a pivotal role in shaping the team's success and making an immediate impact.

Key Responsibilities:

  • Lead a team of Customer Success Managers (CSMs) focused on driving customer experience, adoption, optimization, and retention.
  • Collaborate across cross-functional teams like Sales, Renewals, Marketing, and Strategy to ensure seamless customer engagement.
  • Participate in Leadership meetings, strategic planning, and goal setting around 1:1 and 1:many engagements.
  • Own the team's performance and development, including forecasting, team pacing, performance management, and continuous team improvement.
  • Develop and implement strategies to drive customer value realization, risk mitigation, and talent development.

Requirements:

  • 8+ years of total work experience, with 3+ years in Customer Success and 3+ years of hands-on experience with Zendesk or other CX tools.
  • Proven track record of exceeding targets and top performance in customer-facing roles like Customer Success, Sales, Renewals, Onboarding, Account Management, or Project Management.
  • Strong analytical and problem-solving skills, with experience using data to drive decision making and systematic problem-solving approaches.
  • Experience working across large and small customers, ranging from diverse and distributed customer bases.

What We Offer:

As a Manager, Customer Success at Zendesk, you will have the opportunity to lead with responsibilities across regions, work with a global team, and contribute to the company's mission to deliver exceptional customer experiences.

How to Apply:

If you are a visionary leader eager to build, inspire, and lead in a fast-paced, high-performance environment, please submit your application with your resume and a cover letter outlining your experience and qualifications.


  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Pleo Tempo inteiro

    About PleoPleo is a forward-thinking company that's revolutionizing the way businesses manage expenses. We're looking for a seasoned Customer Success Manager to join our Central Europe team.Job SummaryWe're seeking a highly experienced and customer-centric leader to manage a team of Customer Success Managers (CSMs) in our Central Europe region. As a Manager...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Job Title: Manager, Customer SuccessWe're seeking a seasoned Customer Success Manager to lead our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact.Key Responsibilities:Lead a team of CSMs focused on driving customer...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Awesomic Tempo inteiro

    About AwesomicWe are a web application that connects businesses with top talent using AI-driven technology. Since our inception in 2020, we've completed over 14,000 tasks for 4,000 clients, including Reface, Lift99, SilviaTerra, and Y Combinator startups.Job Title: Customer Success ManagerWe are seeking a skilled Customer Success Manager to join our team and...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk Tempo inteiro

    Customer Success ManagerAt Zendesk, we're building a world-class Customer Success team to drive growth and customer satisfaction. As a Customer Success Manager, you'll play a critical role in shaping our customers' experiences and helping them derive maximum value from our platform.Key Responsibilities:Work closely with customers to understand their business...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Customer Success ManagerAt Zendesk, Inc., we're building a world-class Customer Success team in Lisbon, Portugal. As a Customer Success Manager, you'll play a critical role in driving customer satisfaction and growth. Your primary responsibility will be to work closely with customers across various segments, delivering tailored solutions and recommendations...


  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Role Summary: We're seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a key member of our team, you will work closely with customers to deliver exceptional customer experiences, drive growth, and ensure long-term success.About the Role: As a Customer Success Manager in our Global Scaled...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Tracer Tempo inteiro

    Customer Success ManagerAt Tracer, we're seeking a seasoned Customer Success Manager to join our team. As a trusted advisor to our customers, you'll be responsible for ensuring their success and growth. Your key responsibilities will include: Developing and maintaining strong relationships with customers Identifying and pursuing new business opportunities...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Enghouse Tempo inteiro

    About Enghouse InteractiveEnghouse Interactive is a pioneering company with over 50 years of experience in the market research and communities unit. Our mission is to empower businesses with cutting-edge technology and services that enable the creation of powerful, custom insight solutions.Job Title: Customer Success ManagerWe are seeking a high-energy,...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Awesomic Tempo inteiro

    About AwesomicWe are a web application that connects businesses with top talent using AI-driven technology. Our mission is to revolutionize the way companies find and retain the best professionals.Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Enghouse Tempo inteiro

    Customer Success ManagerEnghouse Interactive is seeking a seasoned Customer Success Manager to drive customer satisfaction and growth in Portugal. This remote role is ideal for experienced sales professionals with a proven track record of selling contact center solutions to B2B clients.About UsAt Enghouse Interactive's Market Research and Communities unit,...

  • Customer Success Manager

    1 semana atrás


    Lisboa, Lisboa, Portugal Enghouse Tempo inteiro

    Customer Success and Sales RoleEnghouse Interactive is seeking a skilled Customer Success Manager/Technical Account Manager to drive customer satisfaction and success in Portugal. This is a remote role for candidates based out of Lisbon only. The ideal candidate will have experience selling contact center solutions to B2B clients.About UsAt Enghouse...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Agicap Tempo inteiro

    Customer Success ManagerAgicap is seeking a highly skilled Customer Success Manager to join our UK/US team. As a key member of our Customer Success department, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Provide timely and effective support to customers through our online chat...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Enghouse Tempo inteiro

    Customer Success ManagerEnghouse Interactive is seeking a seasoned Customer Success Manager to drive customer satisfaction and growth in Portugal. This remote role is ideal for experienced sales professionals with a proven track record in selling contact center solutions to B2B clients.About UsAt Enghouse Interactive's Market Research and Communities unit,...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Coremedia Gmbh (It) Tempo inteiro

    Customer Success ManagerAt CoreMedia, we're shaping the digital world, and we're looking for a talented Customer Success Manager to join our team in Portugal.Key Responsibilities:Translate customer needs and objectives into clear project goals and deliverables aligned with CoreMedia company goals.Establish and sustain robust relationships with clients,...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Creatio Tempo inteiro

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team and drive customer retention and growth in the SMB and Corp segment market.Key Responsibilities:Manage customer portfolios effectively through regular meetings and feedback collectionDevelop and maintain trusted relationships with key partners and their...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Awesomic Tempo inteiro

    About AwesomicWe are a web application that connects businesses with top talent using AI-driven technology.We're seeking a Customer Success Manager to join our team and focus on building long-term relationships with our clients.Key Responsibilities: Support daily communication with clients via various channels Analyze data to improve customer experience and...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    We are seeking a highly skilled Customer Success Manager to join our team at Unit4 Nv. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key Responsibilities:Be the voice of the customer and their internal advocate,...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal ambis Tempo inteiro

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Flecto. As a key member of our customer-facing team, you will be responsible for ensuring our clients achieve their goals and maximize the value from our platform.Key Responsibilities:Customer Onboarding: Guide new customers through the onboarding process,...


  • Lisboa, Lisboa, Portugal Tracer Tempo inteiro

    Customer Success ManagerAs a key member of our team, the Customer Success Manager will be responsible for building and maintaining strong relationships with our customers. This role requires a unique blend of business acumen, technical expertise, and exceptional communication skills.Key Responsibilities:Develop and execute customer success plans to ensure...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    Customer Success ManagerWe are a leading provider of innovative enterprise software solutions, empowering people in service organizations to thrive. Our mission is to deliver intuitive, adaptive software that transforms the way people work, enabling them to focus on high-value tasks and live up to their full potential.Key ResponsibilitiesBe the voice of the...