Customer Success Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Enghouse Tempo inteiro

Enghouse Interactive is seeking a highly experienced Customer Success Manager/Technical Account Manager to join our team in Portugal. This is a remote role for candidates based out of Lisbon only. We are looking to hire sales professionals with a strong background in selling contact center solutions to B2B clients.

About Us

At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses with cutting-edge technology and services that enable the creation of powerful, custom insight solutions.

Responsibilities
  • Drive product and new feature adoption, ensuring value realization, retention, and growth
  • Establish and manage a sales pipeline of product opportunities to support annual revenue quota
  • Represent customers' needs across product, engineering, sales, and marketing to deliver the best experiences
  • Work with the team to ensure successful renewals and identify new opportunities for expansion
  • Proactively update and maintain your pipeline using Salesforce
  • Serve as the primary point of contact for assigned accounts
  • Ensure efficient execution of internal initiatives to improve customer success
  • Collaborate with various levels of management, from Directors to C-level executives, across clinical and technical areas
  • Develop and conduct regular business reviews with clients to measure progress and identify improvement opportunities
Requirements
  • 5+ years of hands-on experience selling contact center solutions to B2B clients
  • Experience within the Sales team as a strategic Customer Success Manager, Sales/Account Manager
  • Experience in the SaaS or Enterprise software industry required
  • Understanding of the market research industry with great interpersonal skills
  • Past experience of doing direct sales with customers (B2B)
  • Fluency in English and Portuguese is a must, both written and verbal
  • Candidates from Lisbon preferred
  • Eligibility to work in the country without sponsorship
What We Offer
  • Play a key role in driving customer success and satisfaction
  • Work in a collaborative and dynamic global team environment
  • Salary package with performance-based incentives

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