Customer Success Manager

Há 2 dias


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro
About Zendesk

At Zendesk, we empower businesses to deliver exceptional customer experiences. Our software helps organizations build meaningful connections with their customers, driving growth and loyalty.

Job Title: Customer Success Manager - Scaled Customer Experience LeadLocation:

Lisbon, Portugal

Salary:

$80,000 - $100,000 per year, depending on experience

About the Role

We are seeking a highly motivated and results-driven Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon, Portugal. As a Customer Success Manager, you will be responsible for delivering exceptional customer experiences across multiple segments, driving business growth, and developing strategic partnerships.

In this role, you will work closely with cross-functional teams, including Sales, Renewals, and Professional Services, to ensure seamless customer onboarding, issue resolution, and upselling/cross-selling opportunities. You will also leverage data and insights to identify business objectives and develop tailored solutions to drive customer success.

The ideal candidate will have 3+ years of experience in Customer Success or Account Management, with a proven track record of identifying business objectives and mapping solutions. Strong written and oral communication skills are essential, as you will be working with customers at various levels, from beginner to advanced users.

You will also be fluent in English and German, with excellent reading, writing, and speaking skills. This position requires flexible working hours, including evenings, and attending our local office for part of the week.

Requirements
  • 3+ years of experience in Customer Success or Account Management
  • Proven track record of identifying business objectives and mapping solutions
  • Strong written and oral communication skills
  • Fluency in English and German
  • Flexible working hours, including evenings
Benefits

As a valued member of our team, you can expect a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We also offer a hybrid work environment, allowing you to balance remote work with in-office collaboration and connection.



  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Job Title: Manager, Customer SuccessWe're seeking a seasoned Customer Success Manager to lead our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact.Key Responsibilities:Lead a team of CSMs focused on driving customer...

  • Customer Success Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Role Summary: We're seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a key member of our team, you will work closely with customers to deliver exceptional customer experiences, drive growth, and ensure long-term success.About the Role: As a Customer Success Manager in our Global Scaled...


  • Lisboa, Lisboa, Portugal Tracer Tempo inteiro

    Customer Success ManagerAt Tracer, we're seeking a seasoned Customer Success Manager to join our team. As a trusted advisor to our customers, you'll be responsible for ensuring their success and growth. Your key responsibilities will include: Developing and maintaining strong relationships with customers Identifying and pursuing new business opportunities...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Enghouse Tempo inteiro

    Customer Success and Sales RoleEnghouse Interactive is seeking a skilled Customer Success Manager/Technical Account Manager to drive customer satisfaction and success in Portugal. This is a remote role for candidates based out of Lisbon only. The ideal candidate will have experience selling contact center solutions to B2B clients.About UsAt Enghouse...


  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Key Responsibilities:Lead a high-performing team of Customer Success Managers to drive customer experience, adoption, optimization, and retention.Collaborate with cross-functional teams to ensure seamless customer engagement and success.Develop and implement strategic plans to drive business growth and customer satisfaction.Monitor and analyze customer data...

  • Customer Success Manager

    1 semana atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Customer Success Manager Role OverviewShape the future of Customer Success in our Lisbon team We are seeking a skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a Customer Success Manager, you will work nimbly across different sizes and segments of customers, delivering 1:1 engagements through...


  • Lisboa, Lisboa, Portugal Awesomic Tempo inteiro

    About AwesomicWe are a web application that connects businesses with top talent using AI-driven technology.We're seeking a Customer Success Manager to join our team and focus on building long-term relationships with our clients.Key Responsibilities: Support daily communication with clients via various channels Analyze data to improve customer experience and...


  • Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    We are seeking a highly skilled Customer Success Manager to join our team at Unit4 Nv. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key Responsibilities:Be the voice of the customer and their internal advocate,...


  • Lisboa, Lisboa, Portugal Zendesk Tempo inteiro

    Customer Success Manager - LisbonAt Zendesk, we're building a Scaled Customer Success team in Lisbon, and we're looking for a talented Customer Success Manager to join us. As a key member of our team, you'll work closely with customers to understand their needs and deliver tailored solutions that drive value and growth.Key Responsibilities:Work with...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    We are a people-centric organization, empowering businesses with innovative software solutions. Our ERPx solution is built specifically for mid-market organizations, providing a game-changing experience. As a Customer Success Manager, you will be the voice of the customer, gathering feedback and data to improve their outcomes and experience. You will deliver...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    Job Description:We are seeking a Customer Success Manager to drive customer satisfaction and loyalty through strong relationship building. As a key member of our team, you will leverage business outcomes by realizing value on the fundamental reasons the customer purchased our solutions. You will help customers discover new features and enable them to become...


  • Lisboa, Lisboa, Portugal Eugenia Talent Tempo inteiro

    Are you looking for a challenging role in customer success? We have an exciting opportunity for a Customer Success Manager at Eugenia Talent. In this position, you will be responsible for assisting customers in discovering their full potential in the world of digital solutions (SaaS).Key responsibilities include:Assisting and guiding customers through the...


  • Lisboa, Lisboa, Portugal Pleo Tempo inteiro

    About the RoleWe're seeking a seasoned Customer Success Manager to lead our Central Europe team. As a key member of our Mid Market customer success team, you'll be responsible for managing a team of Customer Success Managers who drive day-to-day operations and long-term business relationships with our customers. You'll need to have a customer-centric...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Agicap Tempo inteiro

    About the Role:We are seeking a highly skilled Customer Success Manager to join our team at Agicap. As a key member of our Customer Success department, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide regular feedback to the Product team to ensure our product meets the needs of our...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    Job DescriptionWe are seeking a skilled Customer Success Manager to drive customer satisfaction and loyalty through strong relationship building. As a key member of our team, you will leverage business outcomes by realizing value on the fundamental reasons the customer purchased our solutions. You will help customers discover new features and enable them to...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Pleo Tempo inteiro

    We're looking for a passionate and experienced customer-centric leader to join our Central Europe regional team. As a Manager of Customer Success, you will be responsible for managing a team of Customer Success Managers who are responsible for the day-to-day operations and long-term business relationships with our Mid-Market customers.About the RoleYou will...


  • Lisboa, Lisboa, Portugal Enghouse Tempo inteiro

    Enghouse Interactive is seeking a highly experienced Customer Success Manager/Technical Account Manager to join our team in Portugal. This is a remote role for candidates based out of Lisbon only. We are looking to hire sales professionals with a strong background in selling contact center solutions to B2B clients.About UsAt Enghouse Interactive's Market...


  • Lisboa, Lisboa, Portugal InEvent Tempo inteiro

    ABOUT INEVEN T InEvent is a fast-paced B2B startup that develops innovative solutions for hospitality and marketing within large enterprises. We create high-level management tools for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with a global team of InEventers in over 13...

  • Customer Success Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    About the Role:As a key member of our Scaled Customer Success team in Lisbon, you will play a vital role in shaping the customer experience for our global clients. We are looking for a highly dynamic and agile Customer Success Manager who can work nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    Customer Success Manager (German Speaker) at RoomRaccoon: Join our team of 110 professionals and help our 2000+ clients across Europe, USA and Africa to leverage the full power of our all-in-one hotel management system. We offer equity, formal training budget allowance, annual hotel allowance, as well as birthday and Xmas vouchers. Our mission is to redefine...