Strategic Customer Success Manager
Há 6 dias
We are Rival, a fast-growing company that supports sales and marketing teams with powerful tools. Our cloud-based software is trusted by over 100,000 companies worldwide. We have grown from a small team to a global organization of over 850 people, representing more than 50 nationalities.
**Job Overview**
As a Strategic Customer Success Manager at Rival, you will play a crucial role in shaping the customer success environment. Your responsibilities will include:
- Guiding a team that ensures customer satisfaction and loyalty throughout the post-sale lifecycle
- Participating in key discussions around tools, career paths, development plans, workload distribution, and other initiatives related to the customer journey and CSM activities
- Acting as a trusted source of support for customer escalations and providing strategic guidance on portfolio management
**Key Performance Indicators (KPIs)**
Your success as a Strategic Customer Success Manager will be measured by your ability to:
- Oversee your team's performance across the post-sale lifecycle, including customer onboarding, driving user adoption and engagement, ensuring retention, and identifying upsell opportunities
- Improve customer satisfaction and loyalty through effective strategies and processes
**What You'll Need to Succeed**
To excel in this role, you will need:
- At least [insert number] years of experience in customer success or a related field
- Proven track record of driving customer satisfaction and loyalty
- Excellent communication and leadership skills
**Why Join Us?**
Rival offers a competitive salary of $120,000 - $150,000 per year, depending on experience. We also provide a comprehensive benefits package, including health insurance, retirement planning, and paid time off.
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