Director of Customer Success for EMEA Scale
Há 1 mês
Job Summary:
We are seeking a highly experienced Director of Customer Success to lead our EMEA Scale team. As a key member of the Customer Success leadership team, you will be responsible for driving adoption and long-term value realization for ThousandEyes EMEA-based customers.
About the Role:
The successful candidate will have a proven track record of leading high-performing teams and developing strategic plans to drive customer success. You will work closely with cross-functional teams, including Product, Engineering, Marketing, Sales, Partners, and Cisco Account Managers, to advocate for our customers and ensure a high-quality experience throughout their lifecycle as a ThousandEyes customer.
Key Responsibilities:
- Lead and directly manage a team of Customer Success Scale Specialists, including recruiting/hiring, development, and performance management.
- Own success metrics for EMEA specifically GRR and NRR and associated leading indicators of success.
- Be a key member of the CS leadership team & the voice for Customer Success Management at ThousandEyes.
- Identify customer trends, successes, and challenges to leadership and present a point of view on how to standardize and innovate how we deliver success and services.
- Ensure timely and accurate forecasting for the team.
- Partner with the EMEA sales team to drive retention and expansion within your market.
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