Customer Success Leadership Role
4 semanas atrás
About Rival
Rival is a cutting-edge sales and marketing platform that empowers teams to succeed. With a strong focus on innovation and customer satisfaction, we've grown from a small team to an international company of over 850 people, serving over 100,000 businesses across 179 countries.
Our Mission
We're committed to making everyday work faster and easier for our customers. Our cloud-based software is designed to support sales and marketing teams with powerful tools that drive results.
The Role
We're seeking an experienced Manager of Customer Success to lead a high-performing team in ensuring customer satisfaction and loyalty throughout the post-sale lifecycle. As a key member of our leadership team, you'll play a strategic role in shaping the customer success environment, collaborating on initiatives related to the customer journey and CSM activities.
Key Responsibilities
• Act as a trusted source of support for customer escalations
• Provide strategic guidance on portfolio management
• Oversee team performance across the post-sale lifecycle, including customer onboarding, user adoption, retention, and upsell opportunities
Your Skills and Qualifications
We're looking for a seasoned professional with a track record of success in customer success leadership. You should have excellent communication and problem-solving skills, with the ability to collaborate effectively with cross-functional teams. A bachelor's degree in a relevant field is required, along with 5+ years of experience in a similar role.
What We Offer
At Rival, we offer a competitive salary and benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development, with regular training and mentorship programs.
Salary Estimate
This role offers a base salary of $120,000 - $150,000 per year, depending on experience and location.
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