Customer Success and Upsell Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

Job Summary

We are seeking a highly motivated Customer Success and Upsell Specialist to join our team at Adecco Prestação De Serviços, Lda. in Lisbon.

As a key member of our customer-facing team, you will be responsible for driving revenue growth through strategic cross-selling and upselling, fostering strong relationships with clients, and ensuring high customer renewal rates.

About the Role:

  • Drive customer retention by ensuring high renewal rates and identifying at-risk accounts;
  • Provide specialized support and proactive guidance to meet client needs and expectations;
  • Boost new business revenue through effective cross-selling and upselling strategies;
  • Utilize CRM tools (e.g., Salesforce, Pipedrive, Dynamics 365) to maintain organized and detailed records of the client journey.

About You:

  • Up to 3 years of experience in account management, customer success, or a similar client-focused role;
  • Proficiency in CRM software (Salesforce, Pipedrive, Dynamics 365, or similar);
  • Bachelor's degree in Management, Marketing, Communication Sciences, or a related field (preferred);
  • Background in a B2B SaaS environment is highly valued;
  • Strong drive and energy, with a passion for building and nurturing customer relationships;
  • Excellent upselling and cross-selling skills, with a proactive and results-oriented approach;
  • Ability to work collaboratively, demonstrating ambition and teamwork;
  • Focused on quality, with problem-solving skills, a pragmatic approach, and adept at multitasking;
  • Fluent in both English and Portuguese;
  • Solid knowledge and experience in sales techniques.

What We Offer:

  • Contract with Adecco HR;
  • Base salary: €1000 per month;
  • Meal card: €9.60 per day;
  • Hybrid regime: 4 days in person, 1 day at home;
  • Hours: 9h00-18h00 (possibility of need from 10 am to 7 pm, 1 day a week, rotating), days off on weekends;
  • Location: Lisbon.


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