Customer Success and Upsell Specialist
3 semanas atrás
Job Summary
We are seeking a highly motivated Customer Success and Upsell Specialist to join our team at Adecco Prestação De Serviços, Lda. in Lisbon.
As a key member of our customer-facing team, you will be responsible for driving revenue growth through strategic cross-selling and upselling, fostering strong relationships with clients, and ensuring high customer renewal rates.
About the Role:
- Drive customer retention by ensuring high renewal rates and identifying at-risk accounts;
- Provide specialized support and proactive guidance to meet client needs and expectations;
- Boost new business revenue through effective cross-selling and upselling strategies;
- Utilize CRM tools (e.g., Salesforce, Pipedrive, Dynamics 365) to maintain organized and detailed records of the client journey.
About You:
- Up to 3 years of experience in account management, customer success, or a similar client-focused role;
- Proficiency in CRM software (Salesforce, Pipedrive, Dynamics 365, or similar);
- Bachelor's degree in Management, Marketing, Communication Sciences, or a related field (preferred);
- Background in a B2B SaaS environment is highly valued;
- Strong drive and energy, with a passion for building and nurturing customer relationships;
- Excellent upselling and cross-selling skills, with a proactive and results-oriented approach;
- Ability to work collaboratively, demonstrating ambition and teamwork;
- Focused on quality, with problem-solving skills, a pragmatic approach, and adept at multitasking;
- Fluent in both English and Portuguese;
- Solid knowledge and experience in sales techniques.
What We Offer:
- Contract with Adecco HR;
- Base salary: €1000 per month;
- Meal card: €9.60 per day;
- Hybrid regime: 4 days in person, 1 day at home;
- Hours: 9h00-18h00 (possibility of need from 10 am to 7 pm, 1 day a week, rotating), days off on weekends;
- Location: Lisbon.
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