Customer Success Expert for Global Tech
4 semanas atrás
We are seeking a highly skilled Dutch Customer Care Specialist to join our team in Lisbon, Portugal. This role offers a unique opportunity to work with a global leader in technology and services, handling customer inquiries, providing solutions, and collaborating with the team to enhance service delivery.
What You'll Be Doing
- Handle customer inquiries with professionalism and empathy via phone, email, or chat.
- Provide effective troubleshooting and solutions to customer issues.
- Share knowledge of products and services to assist customers effectively.
- Keep customers updated on the progress of their cases and follow through to resolution.
- Collaborate with the team to enhance service delivery and customer satisfaction.
Requirements
- Fluency in Dutch and proficiency in English.
- Excellent customer service and communication abilities.
- Capability to address and resolve issues promptly.
- Customer service experience is advantageous but not required.
- A proactive attitude and genuine enthusiasm for assisting others.
What's in it for you
- Full-time schedule: 39 hours weekly, Monday to Friday (9:00 AM – 6:00 PM).
- Attractive salary: €30,000 - €40,000 per year.
- Central office location: Work in a prime Lisbon location close to public transport and amenities.
- Comprehensive training: Full paid training to equip you for success.
- Career progression: Opportunities to grow within the company.
This role offers a great opportunity to shine and grow your career as a customer support specialist. If you're solution-driven and love helping people, this position is for you.
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