Customer Success Tech Specialist
3 semanas atrás
A unique opportunity awaits at Agicap, a rapidly growing fintech company with over 7000 customers and revenue growth exceeding 100% YoY for the past three years. As part of our Customer Success team, you will play a pivotal role in training, customizing our platform, and supporting clients throughout their lifecycle.
Job DescriptionYou will serve as a bridge between our Sales and Customer Success departments, collaborating with the Product and Tech teams to empower clients to access essential cash flow management information on our platform. Your key responsibilities include:
- Integrating client data: You will be the technical expert assisting new clients in defining the necessary data to integrate into our tool and determining the optimal method for doing so.
- Contributing to team development and process building: You will contribute to the continuous improvement of our processes and tools, create documentation to facilitate knowledge transfer within the team, and advocate for client needs to assist product teams in prioritizing new features.
We offer opportunities for specialization based on your interests, including expertise in banking connectivity (PSD2, EBICS, SWIFT, SFTP Server) and third-party software connectivity (accounting, invoicing).
About UsAgicap was created in Lyon in 2016 by French entrepreneurs. We have been ranked as one of the fastest scale-ups in Europe and have received prestigious VC funding. Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
What We Are Looking ForWe seek a versatile and project-oriented individual who can effectively prioritize, organize, and communicate. You should possess an excellent level of English and be able to lead full business conversations. Experience in software implementation is a plus.
BenefitsWe offer a competitive salary package, a beautiful office in Lisbon, daily lunch allowance, health insurance, transportation reimbursement, and state-of-the-art work equipment. Our entrepreneurial environment empowers, educates, and offers autonomy. Join us in creating a workplace of inclusiveness.
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