Customer Success Ambassador

Há 1 mês


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Unlock your potential in a fast-growing company that's shaping the future of sales and marketing tools. Blu Selection, a people-first culture that values diversity, collaboration, and innovation, is seeking a B2B Customer Care Specialist to join their dynamic Lisbon team.

Job Description

As a key member of the team, you'll provide exceptional support to French-speaking clients while collaborating with various teams to ensure customer satisfaction and loyalty. Your Responsibilities include:

  • Providing first-class assistance to clients via emails, chat, and phone, resolving inquiries in a timely and professional manner.
  • Troubleshooting technical issues and delivering tailored solutions to meet customer needs.
  • Collaborating with product, engineering, and customer success teams to stay updated on the latest features and enhancements.
  • Guiding both new and existing customers to maximize their use of the company's tools and services.

To succeed in this role, you'll need:

  • Fluency in French and English.
  • At least 1 year of experience in customer-facing roles (e.g., customer support, sales, or account management).
  • Strong interpersonal and communication skills, both verbal and written.
  • The ability to multitask and manage multiple customer interactions simultaneously.
  • Confidence in using tools like CRM platforms (Salesforce, Zoho) and helpdesk software (e.g., Zendesk, Intercom, Freshdesk).
Salary and Benefits

We offer a competitive salary package with amazing perks, including an annual bonus, health insurance, meal allowance, flexible benefits (e.g., transport, technology), and more. The estimated annual salary for this position is approximately €40,000 - €50,000, depending on experience and qualifications.

Why Choose Us?

A vibrant, multicultural team representing over 50 nationalities, with offices in Lisbon, Prague, Berlin, New York, and more. Our hybrid work model supports a balanced personal and professional life. Opportunities for career growth with access to internal and external training programs make us the perfect fit for ambitious professionals.



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