Enterprise Customer Growth Specialist
Há 1 mês
Company Overview
">We are Rival, a fast-growing software company dedicated to supporting sales and marketing teams with innovative tools. Our cloud-based platform is trusted by over 100,000 companies worldwide, operating in 179 countries.
">Role Description
">The Enterprise Customer Growth Specialist will serve as the trusted advisor to key stakeholders within their assigned portfolio of accounts. This role involves customer onboarding, increasing user acquisition and engagement, ensuring retention, and uncovering upsell opportunities.
">Responsibilities
">- ">
- Serve as the post-sale face of Rival for strategic accounts to onboard customers by assessing their business needs and creating a custom success plan.">
- Build and maintain strong relationships with key stakeholders in assigned portfolios to actualize long-term retention.">
- Influence key stakeholders to drive usage and adoption to ensure customer health and full product value attainment.">
- Engage in continuous discovery with assigned accounts to uncover upsell opportunities and drive expansion revenue within their portfolio.">
- E nsure the timely and successful delivery of our solutions according to customer needs and objectives.">
Required Skills and Qualifications
">- ">
- 2+ years professional experience in Account Management/Customer Success within the tech industry.">
- Ability to manage competing priorities and adapt quickly in a fast-paced environment.">
- Excellent self-awareness in handling customer escalations and consistently adhering to established workflows.">
- Familiarity with CRM systems (e.g., Gainsight) and ability to learn new systems efficiently.">
- Fluency in English with ability to cater communication style and delivery to meet that of the stakeholder.">
- Certification in Customer Success Management or related field is an advantage.">
Benefits
">Rival offers a competitive salary of $85,000 annually, including all the benefits you'd expect from a great employer:
">- ">
- Annual bonus system.">
- Health insurance.">
- Meal allowance.">
- Flexible benefits – choose whether to use credit on parking, public transport card, technology, etc.">
Why Join Us?
">Rival is an equal opportunity employer, encouraging diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status.
">With offices in multiple locations, we offer flexible working hours as long as you're there for your team members. Plenty of room for personal and career development, with internal and external training opportunities await you at Rival.
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