Lisbon Travel Expert for German-Speaking Customers
3 semanas atrás
Are you a highly skilled customer service professional with excellent communication skills and native-level proficiency in German? We're looking for a dynamic individual to join our team in Lisbon as a Customer Service Representative.
Your primary responsibility will be to assist our German-speaking customers in creating unforgettable travel experiences by providing accurate and detailed information about our holiday offers. You'll handle inquiries, manage and respond to customer requests through various channels, and ensure that our customers enjoy a seamless booking process.
This is an excellent opportunity to work in a fast-paced environment where no two days are the same. As a key member of our team, you'll have the chance to develop your skills, gain valuable experience, and make a real impact on our customers' journeys.
Key responsibilities include:
- Providing expert advice and resolving issues efficiently
- Managing customer queries and requests
- Ensuring excellent customer satisfaction by exceeding expectations
To succeed in this role, you'll need:
- Native-level proficiency in German and a minimum C1 level of English
- Flexibility and ability to adapt to changes with a positive mindset
- Motivation and commitment to perform tasks effectively
- Excitement about intercultural communication and embracing an expatriate lifestyle
We offer a competitive salary package including:
- A fixed-term contract for one year that can be renewed every year
- Full-time contract and paid training
- Salary conditions: €2,067.18 gross/month (including free accommodation) or €2,333.21 gross/month (without accommodation)
Additional benefits for international applicants include:
- Reimbursement of initial flight costs
- Pick-up from the airport
- Annual return ticket to your home country (within the EU)
We also offer a range of employee perks such as:
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
- Real career opportunities in different career paths
- Health insurance provided from the beginning
- Employee discounts
- Fun and engaging company-wide initiatives
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