German Speaking Customer Solutions Expert
3 semanas atrás
Our client is a leading tech company in Estonia, empowering sales and marketing teams with powerful tools since 2010. With over 100,000 clients across 179 countries, they continue to grow, valuing diversity and inclusivity.
Job DescriptionWe are seeking a skilled Customer Solutions Expert to join our Lisbon office, providing top-notch support to German-speaking clients. This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues.
Responsibilities:- Responding to customer inquiries via live chat and phone in a friendly and efficient manner
- Collaborating with product management and engineering teams to stay up-to-date on the latest features
- Troubleshooting customer issues and providing suitable solutions
- Helping turn both new and existing customers into loyal users
To succeed in this role, you will need:
- Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- Basic knowledge of sales processes (e.g., lead tracking, reporting)
- Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
A value-driven, people-first company culture, diverse team, flexible working hours, numerous opportunities for growth, competitive salary package, excellent benefits, and more.
The estimated annual salary for this position is around €60,000 - €80,000, depending on experience and qualifications.
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