Customer Solutions Expert for German-Speaking Clients

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Spain Tempo inteiro

Are you passionate about delivering exceptional customer experiences and making a positive impact?

We're looking for a highly skilled Customer Solutions Specialist to join our team in Lisbon, Portugal.

About the Role

This is an exciting opportunity to work with our clients in Germany and provide top-notch support to their business needs. As a Customer Solutions Expert, you will be responsible for:

  • Responding to customer inquiries via live chat and phone in a timely and efficient manner.
  • Collaborating with our product management and engineering teams to stay up-to-date on the latest features.
  • Troubleshooting customer issues and providing suitable solutions.
  • Helping turn both new and existing customers into loyal users.

If you have excellent interpersonal and communication skills, a passion for helping others, and experience in a customer-facing role, we want to hear from you

About You

To succeed in this role, you will need:

  • Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus).
  • At least one year of experience in a customer-facing role.
  • Excellent interpersonal and communication skills.
  • Ability to multitask and manage several customer conversations simultaneously.
  • BASIC knowledge of sales processes (e.g., lead tracking, reporting).
  • Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage.

You'll thrive in our fast-paced and dynamic environment if you're a team player who values diversity and inclusivity. Our company culture prioritizes work-life balance, professional growth, and FUN

We offer a competitive salary package with excellent benefits, including annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc. Join us and become part of our inclusive community that empowers employees to make a meaningful difference



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