German Speaking Customer Solutions Specialist
3 semanas atrás
We are looking for a highly skilled Customer Solutions Specialist who can provide top-notch support to German-speaking clients. This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues.
About Blu Selection: Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries.
What You Will Do:
- Responding to customer inquiries via live chat and phone in a friendly and efficient manner
- Collaborating with product management and engineering teams to stay up-to-date on the latest features
- Troubleshooting customer issues and providing suitable solutions
- Helping turn both new and existing customers into loyal users
Your Qualifications:
- Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- Basic knowledge of sales processes (e.g., lead tracking, reporting)
What's in It for You?
- A value-driven, people-first company culture
- A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more
- A hardworking team that knows how to have fun while getting things done
- Freedom to share ideas and execute them with the full support of the team
- Flexible working hours for a balanced professional and personal life
- Numerous opportunities for personal and professional growth with internal and external training
- A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.)
Salary Information: The estimated annual salary for this position is approximately €60,000 - €80,000, depending on experience.
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